SureStay Hotel by Best Western Wenatchee

It was very nice place to stay.

Like the pool and easy parking

Felt so dated and old. The bed linens were truly awful. I'm glad I didn't have a black light.

The hotel was excellent and advertised as pet friendly . However, we had to walk our dog 100 yards over hot pavement to get to a narrow, rocky strip of ground.

Enjoyed our stay here. Very comfortable and spacious rooms. Bathroom setup was delightfully spacious too. Appreciated the daily housekeeping. Lots and lots of parking all around the property. Only constructive feedback would be to provide some more food options in general for breakfast, especially eggs on weekdays. :) Would definitely stay here again if we stop in Wenatchee in the future.

This property was average at best. It was relatively quiet, clean, convenient, and the staff was attentive. It was, however, dated. The furniture and carpet was worn and the beds were not very comfortable. The amenities were almost nonexistent. We got a tiny shampoo and conditioner. The towels, especially the pool towers, were small and worn. The pool was nice and so was the breakfast, which was a cut above most hotels of this caliber. The hotel was okay for the price, but we would probably stay elsewhere if we were to come back to Wenatchee.

Not a fault of owners or staff but it was noisy. The front desk was helpful and friendly. All in all we had a good stay.

Staff were really nice the room was clean

The location was great and at first, the hotel overall seemed good as well. However - we were disappointed in the breakfast as there was no protein provided. The rooms and common areas were not cleaned well and we were very disappointed that the pool was not cleaned regularly either. By our 4 day of our stay, we didn't even want to go in the pool. :-(

Great people working here!

We return every year for our annual family vacation - will continue to do so

could have used an elevator to get us to the second floor.

Staff was very nice and helpful. Overall, the facility was very clean and ready to go, including my room. Breakfast was good but could have used some eggs and bacon or sausage. I have used this hotel multiple times and have always left happy with my stay.

Great stay in an area that doesn't have a lot of traffic to keep you up at night. My chrome notebook wouldn't get wifi, but it's a cheapo. Kindle got hooked up fine.

Ok for the price.

There was a quiet place and very clean hotel.

The hotel was convenient for our purposes, but there was no pet relief area.

Jay checked us in. He was kind and efficient. Room was cool. Big bathroom and counter top space though small sink. The hot tub hours could be later and earlier AM for adults. Way too many chemicals in pool and hot tub. NO water fill station anytime not even for breakfast. Small, tight breakfast area.

Nice affordable option.

My husband, 4 kids, and dog booked 2 rooms for 2 nights and requested 2 rooms next to each other. Upon checking in with our strollers and luggages they put us on the second floor - when the place has no elevator. Our entire stay we had to carry our small kids in strollers and everything up and down the stairs. The first night when getting ready for bed at 9:30pm - the sun wasn’t even set - the man downstairs was banging on the walls and even came upstairs banging on our door. He was initially aggressive but then apologetic when he saw we had small children. The next night at 9:20, while getting ready for bed, the front desk calls because the man downstairs was complaining again. The noise ordinance is at 10PM yet we are getting calls for simply walking around our room trying to get our kids ready for bed - when YOU GUYS PUT ON THE SECOND FLOOR. One of my children is autistic, so yes sometimes he can be loud and normally can empathize, however I did not appreciate the shame well before the noise ordinance would have been in affect - especially since we didn’t make a big deal about putting us on a second floor watching us struggle up and down the stairs. We paid the same money as anyone did not sure why we got bad guest service .