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PentStudio West Lake Hanoi
Apartments
8.5
/10
Very Good
43 reviews
What Guests Say About Their Stay
DAO T. H. A.
9.4
/ 10
I am very satisfied with the service here. I rented a 75m2 apartment, spacious, clean. I went in the coldest weather but the heat in the apartment was very ok. Turn it on a little bit and it was warm. The room was clean, the picture and the check-in time were the same. Although it was an apartment, there were cleaning staff every day. However, the room was quite far from the entertainment areas such as Hoan Kiem Lake or the central location. I think it is suitable for those who travel more for relaxation. Will come back if I have the chance.
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Vanloan
10.0
/ 10
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.
Douglas
10.0
/ 10
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Verified traveler
10.0
/ 10
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
In the Area
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699 Lac Long Quan, Lot B, Auction Zone D1, Phu Thuong Ward, Tay Ho District , Phu Thuong Ward, Tay Ho District, Hanoi, Vietnam, 10000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in PentStudio West Lake Hanoi
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What's around PentStudio West Lake Hanoi
699 Lac Long Quan, Lot B, Auction Zone D1, Phu Thuong Ward, Tay Ho District , Phu Thuong Ward, Tay Ho District, Hanoi, Vietnam, 10000
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Discover More About PentStudio West Lake Hanoi
note: apartment was previously named Pentstudio West Lake Hanoi
Location
Staying at PentStudio West Lake Hanoi is a good choice when you are visiting Phú Thượng.
About PentStudio West Lake Hanoi
Whether you are planning an event or other special occasions, PentStudio West Lake Hanoi is a great choice for you with a large and well-equipped function room to suit your requirements.
This apartment is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at PentStudio West Lake Hanoi.
PentStudio West Lake Hanoi is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
From business event to corporate gathering, PentStudio West Lake Hanoi provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at PentStudio West Lake Hanoi, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at PentStudio West Lake Hanoi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The apartment’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
PentStudio West Lake Hanoi is a apartment with great comfort and excellent service according to most apartment's guests.
Get precious and unforgettable moment during your stay at PentStudio West Lake Hanoi.
All facilities in PentStudio West Lake Hanoi
Swimming Pool
Common Space
Lobby
Exterior
Bedroom
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Minibar
- Refrigerator
- Shower
- TV
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Smoking area
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Indoor heated pool
- Indoor pool
- Spa
Hotel Services
- Front desk
- 24-hour Receptionist
Family-friendly Facilities
- Children pool
Transportation
- Airport transfer
Connectivity
- Free WiFi
Accessibilty
- Disabled access friendly
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in PentStudio West Lake Hanoi
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.
The safety and well-being of our loyal guests, associates and communities continue to be our utmost concern and priority. Given the recent government authority’s restrictions, Directive No.15, and with efforts to contain the spread of COVID-19. From 19th July 2021, guests will be requested to show a negative COVID-19 screening certificate. The documentation must be issued at most 72 hours before arrival. This requirement is valid until further notice. We sincerely apologize for the inconvenience this short notice will undoubtedly create. We are trying our best to create a safe environment for you and the communities during this challenging time. Thank you for your understanding. Please stay safe and healthy!
Guests traveling from high-risk areas have to self-isolate for 7 days.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at PentStudio West Lake Hanoi | 151 |
Number of floors in PentStudio West Lake Hanoi | 20 |
Another facilities in PentStudio West Lake Hanoi | Bathrobe, Bathtub, Cable TV, Desk, Hairdryer |
Frequently asked question in PentStudio West Lake Hanoi
What are available facilities at PentStudio West Lake Hanoi?
There are top facilites at PentStudio West Lake Hanoi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PentStudio West Lake Hanoi?
The standard check-in time at PentStudio West Lake Hanoi is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PentStudio West Lake Hanoi provide breakfast?
Yes, PentStudio West Lake Hanoi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PentStudio West Lake Hanoi?
PentStudio West Lake Hanoi is a 4.0-star hotel.
How many floors does PentStudio West Lake Hanoi have?
PentStudio West Lake Hanoi has 20 floors.
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More Reviews from Other Guests in PentStudio West Lake Hanoi
Overall Ratings & Reviews PentStudio West Lake Hanoi
Traveloka (24)
Other sources (19)
8.7
Very Good
From 24 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.4
Location
8.2
Service and Facilites
8.6
Sort by
Most Recent
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Traveler Reviews PentStudio West Lake Hanoi
Number of reviews per page
20
40
Customer reviews
G***t
6.9
/10
Reviewed 26 week(s) ago
I was very satisfied with the room facilities and the service provided by the staff. Due to a family tragedy, I had to check out midway through the night, but they did not offer a refund or anything like that.
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Find this review helpful?
ND
Nguyễn D. L.
8.5
/10
Reviewed 115 week(s) ago
The room is spacious and airy, but the bathroom has a bit of a sewer smell. Good service
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AO
Andrea O.
9.4
/10
Reviewed 135 week(s) ago
The apartments are really cool and very nicely designed and furnished. All is very clean. The bed super comfortable. The service is very good. Highly recommended.
Find this review helpful?
nhimms
9.7
/10
Reviewed 138 week(s) ago
Medical room, 11th floor, each crime is a view of the construction site and it's amazing everything is available from dishwashers to washing machines and ovens 🤭
See original
Find this review helpful?
DT
DAO T. H. A.
9.4
/10
Reviewed 150 week(s) ago
I am very satisfied with the service here. I rented a 75m2 apartment, spacious, clean. I went in the coldest weather but the heat in the apartment was very ok. Turn it on a little bit and it was warm. The room was clean, the picture and the check-in time were the same. Although it was an apartment, there were cleaning staff every day. However, the room was quite far from the entertainment areas such as Hoan Kiem Lake or the central location. I think it is suitable for those who travel more for relaxation. Will come back if I have the chance.
Read More
See original
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Accommodation's Reply
11 Jan 2023
Dear Ms. Hai Anh,
Thank you very much for choosing PentStudio West Lake Hanoi. We are very pleased to hear that you are very pleased with our service and apartment. Her compliments on the quality of hygiene and the air conditioning system are meaningful words of encouragement to all PentStudio West Lake Hanoi staff.
We look forward to seeing you again soon.
Dear.
Ngo Le Dung
Building manager.
See original
Hien L.
5.5
/10
Reviewed 169 week(s) ago
Booked a room and paid a surcharge for 4 people, but there was not enough furniture for extra booking: 2 sets of toothbrushes and toothpaste, no bed mattress, room only enough for 2 people to sleep. In addition, the room's facilities are not complete as stated in the description: the electrical outlet is flickering, the bedroom air conditioner is broken on one side, there is no projector. Tv also doesn't have many channels, only youtube. The view is also bad because it's on a low floor and can't be pre-selected, so it can't be considered a penthouse Before checking in, I actively called the front desk service but still couldn't get the guest's information, asked again and again many times, in the end still do not support extra beds or full furniture. Dissatisfied because the price paid is not commensurate with the quality.
Read More
See original
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Accommodation's Reply
07 Sep 2022
Best regards, HIEN LINH HUA,
Thank you very much for your comments about the service of your recent stay. We would like to acknowledge and will conduct an inspection of the apartment equipment to ensure it is in good working order and safe. We are also very sorry that we did not meet your expectations during your stay.
On this occasion, we would like to provide some additional information to assist you in booking. For a 1-bedroom apartment, the number of people staying is 3 people, if an extra bed is required, the furniture will be ordered according to the number of people staying.
We hope you will give us more opportunities to bring better experiences and impressions.
Best regards,
Ngo Le Dung
Building manager
See original
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Number of reviews per page
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Disclaimer
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Overall Ratings & Reviews PentStudio West Lake Hanoi
Traveloka (24)
Other sources (19)
8.7
Very Good
From 24 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.4
Location
8.2
Service and Facilites
8.6
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews PentStudio West Lake Hanoi
Number of reviews per page
20
40
Customer reviews
G***t
6.9
/10
Reviewed 26 week(s) ago
I was very satisfied with the room facilities and the service provided by the staff. Due to a family tragedy, I had to check out midway through the night, but they did not offer a refund or anything like that.
See original
Find this review helpful?
ND
Nguyễn D. L.
8.5
/10
Reviewed 115 week(s) ago
The room is spacious and airy, but the bathroom has a bit of a sewer smell. Good service
See original
Find this review helpful?
AO
Andrea O.
9.4
/10
Reviewed 135 week(s) ago
The apartments are really cool and very nicely designed and furnished. All is very clean. The bed super comfortable. The service is very good. Highly recommended.
Find this review helpful?
nhimms
9.7
/10
Reviewed 138 week(s) ago
Medical room, 11th floor, each crime is a view of the construction site and it's amazing everything is available from dishwashers to washing machines and ovens 🤭
See original
Find this review helpful?
DT
DAO T. H. A.
9.4
/10
Reviewed 150 week(s) ago
I am very satisfied with the service here. I rented a 75m2 apartment, spacious, clean. I went in the coldest weather but the heat in the apartment was very ok. Turn it on a little bit and it was warm. The room was clean, the picture and the check-in time were the same. Although it was an apartment, there were cleaning staff every day. However, the room was quite far from the entertainment areas such as Hoan Kiem Lake or the central location. I think it is suitable for those who travel more for relaxation. Will come back if I have the chance.
Read More
See original
Find this review helpful?
Accommodation's Reply
11 Jan 2023
Dear Ms. Hai Anh,
Thank you very much for choosing PentStudio West Lake Hanoi. We are very pleased to hear that you are very pleased with our service and apartment. Her compliments on the quality of hygiene and the air conditioning system are meaningful words of encouragement to all PentStudio West Lake Hanoi staff.
We look forward to seeing you again soon.
Dear.
Ngo Le Dung
Building manager.
See original
Hien L.
5.5
/10
Reviewed 169 week(s) ago
Booked a room and paid a surcharge for 4 people, but there was not enough furniture for extra booking: 2 sets of toothbrushes and toothpaste, no bed mattress, room only enough for 2 people to sleep. In addition, the room's facilities are not complete as stated in the description: the electrical outlet is flickering, the bedroom air conditioner is broken on one side, there is no projector. Tv also doesn't have many channels, only youtube. The view is also bad because it's on a low floor and can't be pre-selected, so it can't be considered a penthouse Before checking in, I actively called the front desk service but still couldn't get the guest's information, asked again and again many times, in the end still do not support extra beds or full furniture. Dissatisfied because the price paid is not commensurate with the quality.
Read More
See original
Find this review helpful?
Accommodation's Reply
07 Sep 2022
Best regards, HIEN LINH HUA,
Thank you very much for your comments about the service of your recent stay. We would like to acknowledge and will conduct an inspection of the apartment equipment to ensure it is in good working order and safe. We are also very sorry that we did not meet your expectations during your stay.
On this occasion, we would like to provide some additional information to assist you in booking. For a 1-bedroom apartment, the number of people staying is 3 people, if an extra bed is required, the furniture will be ordered according to the number of people staying.
We hope you will give us more opportunities to bring better experiences and impressions.
Best regards,
Ngo Le Dung
Building manager
See original
You’ve read all the top reviews.
Number of reviews per page
20
40