Las Colinas Inn Irving, SureStay Collection by Best Western

Explore Las Colinas Inn Irving, SureStay Collection by Best Western
8.2
Very Good
From 848 reviews
Cleanliness

8.6

Room Comfort

8.8

Location

8.6

Service and Facilites

8.6

Traveler Reviews Las Colinas Inn Irving, SureStay Collection by Best Western

Number of reviews per page
20
40
Top reviews
Ted
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An otherwise excellent stay was marred by both the body wash and conditioner dispensers in the shower empty. It is pretty standard that hotels provide these items so I wasn’t traveling with either. Definitely an important oversight.
marcella
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff was wonderful at the front desk, especially Jeremy and Dale. The coffee and breakfast was good too!
Carolina
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fire drill at 1am
Jessica
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Did not have a good stay at this Fairfield , which I have stayed at many Marriott hotels as we travel often and we where very disappointed had multiple issues (shower/bathtub not draining) which we reported two times to hotel staff and they were unable /didn’t fix during our stay (which was several nights). Fire alarm went off in the middle of night and had to be evacuated outside for 20mins until we could go back in after fire department came (never saw or spoke to hotel staff ) this was very disappointing .
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Deondria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

It was a nice stay
Steve
icon-Leisure
Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

For some reason, this property is simply put, a dump. They have raked a leaf in quite a while. The inside rooms are very old. The elevator is the size of a small closet. The floors inside the rooms are uneven due to obvious water damage. The staff is friendly, but this hotel needs to be knocked down and redone. Also, it appears that there is a restaurant next-door, but it looks like it is abandoned. There are numerous broken down old cars in the parking lot with flat tires and covered in dirt, they have obviously been there for months. I’m surprised the city code enforcement has not come down and abated this property. THIS IS A DUMP.
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Rebecca
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

None
Loretta
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

the parking was great, and it was a nice quiet place. i didn't get to try the breakfast.
Ruben
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Tho Camode would not flush good Took 3 Try’s
Pamela
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I found a roach in the dining room area of my room. The room was nice. The carpet and furnishings need upgrading.
Mike
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Room.was clean maid service acceptable staff pleasant. Breakfast was great.
Eddie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Breakfast was very good.
Alexa
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

After staying the first night, we noticed a hole under the ac window unit that was just covered with the carpet. I noticed when I walked over there and almost fell. There was a catch pan under the ac unit, so assuming there was a recent leak which destroyed the floor. It is not a small damaged area either and led up to the wall with a hole under the wall. At that point, we didn’t have time to make a big deal about it and move rooms or hotels. We told the lady at front desk when checking out and were told that they would tell the manager and the manager would call me. I never received any call, just noticed later they only charged half. The room is a literal hazard and the manager couldn’t be bothered to reach out. Not to mention the first night staying in that room, I started having a horrible allergy reaction to what I assume is mold under that floor. However, the staff at the front desk were always nice.
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Justin
icon-Business
Business
6.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Staff confused about reservation and rate from expedia. Awkward parking lot
Susan
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

We really appreciated the hotel when we stayed there. It was quiet & comfortable.
Paul
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Pleasant stay. The room was clean and the property well kept.
Syed
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Really helping front desk guy who assisted us each time we went up to them.
Lisa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Everything was wonderful. Very nice continental breakfast. Nice staff and great location.
Emmanuel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Great amenities. Clean rooms.
Shannon
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Room wasnt ready until 4pm. Room stunk like a whole bottle cologne. Found make up on sheet. Trash under sink. And ROACHES! Cant attach pictures 😡
Number of reviews per page
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