Great pool to lounge around & relax - just need alot more sun loungers as they were always full, would have been great to have more options for pool side massages (cheaper too) Slow service for table ordering,had to ask for water a few times before actually getting it. Staff always friendly though,just Fiji time

Great restaurant options, kids enjoyed buffet, adults mostly ate at other restaurants on site as part of all inclusive. Good range of activities, a lot were included in room price. Beach beautiful.

Great place to holiday Would visit again

The variety of options for food was very nice. We did the all inclusive option which was decent for the price paid. Included mixed drink options could have been better. Beautiful property overall. Payal from reservations was super helpful in answering questions prior to our arrival and Noor at the reception desk was very efficient

Greta place - but expensive but you pay what you get for! Great facilities and just overall a 10/10 will be back.

Everything was excellent

They were quick to welcome everyone else except us.

Very beautiful

The Shangri-La is a magnificent hotel!! While the facilities are excellent and there is a wide variety of activities available, it is the staff who are the best part of this place. They are friendly, helpful, attentive and so, so supportive. I have stayed here before and I will keep coming back each year as it truly is a wonderful place to stay. Thank you to all the staff, particularly in the Reef Wing of the hotel. To Mary, Katea, Vishal, Aleisi and all the team - thank you so much!!

We stayed at Shanghai-la Fiji in April and still haven’t received the deposit back after 3 months. I’ve sent multiple emails about this and they said “email has been forwarded to front office management “ but no follow up made by “front office management”. We had two rooms so that’s $1200 that didn’t come back.. very unhappy..

My visit to Shagri-La in June 2025 was my first visit to Fiji & my first resort experience. And it was a delight. As I am sure is the same at every Fiji resort, the staff were lovely, friendly, helpful & hard working. The facilities were great - not state of the art & brand spanking new - but as advertised and equivalent to the rates paid. Highly recommend to stay at adults only end to anyone travelling w/o children given the access to the quiet pool, the reef, & away from the noise & family chaos. Yes, it is a bit more of a walk (or buggy ride) to the restaurants etc but is worth it! Having said that, the rooms were quiet & you couldn’t hear your neighbours unless out on the balcony or if someone walked noisily past your door. The breakfast buffet was fabulous but if you are desperate for a ‘proper’ coffee, not the filtered variety, you will need to show a level of patience. This is not a Melbourne barista cafe but rather operates on Fiji time. Having said that, you are here to relax & enjoy, so what’s the rush?! It didn’t bother me that I was pretty much finished breakfast by the time my coffee arrived each morning, but I could see others were annoyed. Can highly recommend the Indian restaurant, and BBG was also fab & those two had the best service. The Asian restaurant you do need to book early. What’s not well known is that the reef is just out your door. Put on a snorkel & put your head underwater & be amazed by the sea life where the water is knee deep

This was our 9th visit and once again we can't wait to return.The staff were excellent and we love the atmosphere of the reef wing in particular where we stayed . the breakfasts at Golden Cowie excellent and the dining at the Indian res turant at the Black Marlin was out of this world .

Great spot!

Quiet and friendly staff except the front reception. Reception staff communicating in their language while I was inquiring about a charge and I parked in front entrance without blocking anyone, I was told to move it from the shade while my 2 year old and partner were in the car with a/c on, even though I mentioned it won't take long as I an checking out and got a flight to catch.

The staff was very helpful, hospitable and friendly. We didn't find out until late in our trip that there's an adult only side to the resort (our only complaint)

Great facilities. Really helpful staff and exceptional room.

Very warm hospitality. Great staff.great place for families with littled kids to have fun and relax. Kids club and daily kids disco were our favourites along with amazing food and comfortable stay.

Beautiful grounds and beach.Room was clean and well maintained.Staff very friendly and polite. They charged my card, but nobody knew what was it for, so I had to cancel my card and dispute charges.

We stayed in the Reef Wing and the staff were amazing. Cocktail hour is fun. The spa is great and enjoyed my golf lesson - will keep practicing! The Indian restaurant was excellent and the Golden Crowie is always a great adults only option. You go to Fiji to relax and you need to wind down to truly enjoy the Fiji experience.

Bula, We had booked 2 rooms at Shangri-La: Plusses: 1. Amazing food. They had great combinations of multiple cuisine at the Lagoon Terrace and the food was yum! 2. Breathtaking views from the ocean viewing room. 3. The resort itself had an amazing vibe and everything one would need to keep yourself and kids entertained. 4. Cultural show was cherry on top of the cake 5. Staff were so nice and so welcoming. They go above and beyond to make your stay comfortable and memorable. Cant thank them enough. They even helped me celebrate my wife’s birthday and it was an amazing celebration! Cons: 1. Rooms looked tired and definitely needed attention. Broken sink, non functional exhaust and overall vibe of the room itself could be better. 2. My payment was deducted twice accidentally which was later rectified but I got a hefty international transaction fee for the wrong payment which was made through my credit card company. Although, the staff was very kind and proactive in reversing the payment, these kind of faults are kind of not expected from 5 star facility like this. Overall, we wish to come back again and again every year provided they freshen the rooms a bit and make them a bit more welcoming. Also, not to forget we were fortunate to meet the Executive Chef Arnorld who was such an amazing person and so enthusiastic to work towards any improvements that they can make. Thanks Shangri-La and hope you can fix the minor issues and hoping to see you again soon. Vinaka