Stuff was professional and knowledgeable

The location of the hotel was very convenient for everything. The only problem was they list the falls has a 8 minute walk. It is 8 minutes down a very steep hill. Coming back up it’s 25-30 minutes if you’re in average health.. Not recommend for people not in shape. Granted the hotel can’t control the shape of the hill but a little heads up would have been nice.

Comfortable room with plenty of space. Enjoyed Coco’s restaurant for drinks and dinner.

Great room with comfy bed and working jetted tub. Nice big space with balcony, close to many attractions

I liked that the room was quiet and peaceful. The wood floors are a plus! The bed was cozy and clean and lots of space. The difficult part was the parking.

It was very load in our room it sounded like some one moving furniture all the time. We never figured out where it was coming from. No microwave in our room was an issue for us. Great location close to the falls and fireworks

Great stay, clean room

Great

We stayed at the hotel to attend a concert a few blocks away. The location was ideal with in walking distance to the concert venue, downtown, the falls, etc. Bonus that parking was included. For a one night stay it was pricy. The hotel itself is outdated. The bathroom did not have a vent which was surprising. Good feature that there were no carpets in the room but laminate flooring. We ate once at the restaurant. The service was excellent. The servers and hostess were friendly and attentive. The food was average/below average in quality and taste.

Good hotel

Had an amazing time sightseeing

Nice

Great stay. Will definitely be the place we stay in Niagara Falls in the future. Close to everything. Rooms very clean and front desk staff were very friendly and helpful.

Okay

Paid extra for a different room when they still gave me their standard room

Lovely hotel, fantastic staff room, nice and comfortable. We had a problem, but we sorted out very very quickly.

Très bien situé,propre et confortable

Very good location, but hotel needs updating. Front of the hotel is very nice while the back of the hotel inside and out not so appealing. Also room had peeling, bathroom tub had a black rust mark, a pice of hardwood flooring was broken and missing. It should not be considered as a holiday inn? On the plus side excellent housekeeping on the 5th floor and very friendly and professional reception.

Our third stay on this trip and so far the best. We had some chocolate covered strawberries in our fridge for a nice surprise. All staff were very friendly and helpful. Comfortable bed, a view of Skyline Tower and if the tree off balcony wasn’t so tall we would’ve had a great view of fireworks. Breakfast was delicious sit down served meal- so nice and better than a buffet. Only recommendation is to update room decor- new pictures, lamps that match (had 4 different styles/colors), and add some towel bars to hang towels’

The hotel was clean and well maintained. The front desk staff were not the friendliest people, but the location was easy. The only thing I didn’t like was the constant noise of the blowing whistle from the parking lot next door.