Two of the staff members who handled the check-out were not friendly at all. I accidentally gave two cards: one was the hotel room key, and the other was not a hotel card. When I arrived at my car, I checked my wallet and realized that one of the room key cards was still in my wallet. I returned to the check-out staff, but they could not find my Flazz card. There were more than 20 cards scattered messily on her table. She did not check the cards properly during check-out; she simply received them and placed them on her desk.
In addition, the hotel curtains were dirty, which caused the room to smell unpleasant.