The hotel is clean, the staff is fast response, stayed 3 nights here, I feel like coming back again.

The hotel's location is very close to everything. There's an Indomaret and a mall nearby. The rooms and bathrooms are clean. The service is excellent. I'll stay here again in the future.

Standing in the line of queue for check in ,, 😥 in the peak season 😰🤦‍♀️ try to understand,, but still don’t like it

Recommendation to stay here

At the end of the year-end holidays, the hotels are really crowded.

The location is near a mall, it has many varieties of breakfast.

The staff are kind, the facilities are complete. You can find some restaurants near the hotel.

During long holidays and very busy with visitors, please add more receptionists to maximize check-in and check-out services.

Overall it was ok, but when we checked out, the security guard was busy chatting with the receptionist, we didn't ask for help opening the door, but at least the service should have helped open the door, because at that time we were confused about lifting our things to the car because there were quite a lot of things, and the kids were making a fuss.

comfortable, but the queue for the elevator was a bit long because it was busy

The check-in process is a bit long.

The Zuri is indeed the best for family gatherings

I ordered a double bed, but instead I got single beds pushed together, which was uncomfortable. The AC also leaked, so I put it in a trash can. There were plenty of food options, but the main dish was only chicken, nothing else.

Friendly and helpful staff. Swimming pool on the 25th floor with a view of Palembang city. Breakfast has many choices, it's delicious.

The service is good, the staff are friendly.... only the sheets and pillowcases are yellow, the bathroom floor is a bit slippery, so far it's quite good

The rooms are spacious and the bathrooms are clean. The hotel is located near Icon Mall and is close to the city center.

The food is delicious and has a lot of variety. The staff is friendly, but we have to interact first/ask questions. It doesn't meet expectations. Booked on a special day, but nothing special from the hotel. It seems like a hotel of the Zuri's stature wouldn't have anything special on a customer's special day. I wanted to book because I saw the reviews, but it turned out to be a dud. Quite disappointed, and I don't think I'll be back again. Sorry, just sharing my impressions. Thank you.

I ordered a room with 1 bed and was given a room with 2 beds, even though I ordered a different price with a cheaper 2 bed room, then the sheets were dirty and not suitable for use. The color of the gray sheets was very visible. The food was indeed varied. Yesterday I ordered noodles, the chef who cooked the noodles didn't seem to have any intention of making the noodles, it was like soaking them in hot water so the noodles expanded, unlike when the noodles were cooked with boiling water. It turned out I wasn't the only one complaining. There were also women who complained about the dirty bathroom and the water didn't flow. The phone couldn't be used to wear a prayer robe and had to go downstairs first. It was very unsatisfactory. I stayed at this hotel and was very disappointed.

Overall, I was very satisfied with my stay here. The food was delicious, the rooms were clean, the staff was friendly, and the access was easy. I'd definitely stay here again if I ever return to Palembang.

Very good, comfortable, easy to find food close to the city