Check in app at 14:00 but at hotel at 15:00.

Got room at level 9. At first cable TV was unavailable for 30 mins then hearing sound like a pub/bistro quite loud. Initial plan want to take a rest but nope. The bad experience that I have so far.

The room is gloomy, because of the color of the furniture, the wall tiles are all dark. If I stay alone I must not dare. The pillow is not of good quality, thin, not like the quality of a 4-star hotel. So far the other is ok..attach with the mall.

My only concern was my check-in, the receptionist couldn't find my booking through the app and it took almost 10 minutes. Maybe the system. Anything else during my stay was comfortable.

Air conditioning is terrible they relocate me to another room still the air conditioning not cold, the flushing in the toilet not working properly, this hotel is so terrible I not recommend people to stay here period

I've called up the front desk three times from the hotel room telephone and no one is answering to the phone. I've walk from my 14th floor room using lift to the front desk counter to ask about the room breakfast and was informed that the room was without breakfast but my booking ID stated breakfast is provided. No more enjoy of staying in the hotel and go for early check out before noon.

It is suitable for those who want to be close to malls and downtown. Of course, following the health protocol standards imposed by the kingdom of Malayasia.

Water heater cannot use. I stay at room 1325, please check and fix water heater issue. And upgrade hotel to modern style

The hotel room I was given - room no 1511 was very bad. The worst in my whole experience till now. There were bread crumbs in the cabinet floor. The hairs are everywhere in the carpet. Spiderwebs in the edges of the room. The sink was plugged. The aircon did not work properly. The room was not cold. The power plug on the wall near the working desk was broken. The hairdryer was dead after 2 minutes of operation. The bathroom was not lighted properly. The exhaust fan in the bathroom was broken.

We had so much fun in Meritz. From the big king room to the wedding ceremony all is awesome. The room services big plate breakfast is the best I ever had!

The female staff that treated us was very friendly. I give her 5 star of service. The hotel is close to the mall, breakfast is delicious especially omelette, but not much choice. Large room but there was a lot of damage to the furniture, the elevator became a problem when there was an event in the hotel, had to wait a long time to get to the room, the elevator in the guest house near floor 6, overall 4.6 / 5.

nice room, nice views....superb

easy access to shopping mall, restaurant

Very sad to write this, but hopefully will help the success of Meritz hotel. First we arrive at the hotel nobody helped us with the luggage. Only standing and showed us the way to the hotel inside ( which we didn't need because we are not blind). Overall staff not friendly especially at M bar and housekeeping. We entered the room, bed sheet got dirty mark. Smelly like the sheet was never changed. Bathroom was dirty got lots of mark. Refrigerator was totally blocked with ice so it creates a warm refrigerator. AC not cold. Showes 17 degree but felt like 25 degree but maybe doesn't really matter to you with this too much foils. Because anyway guest will still go to your hotel for the sake of convenience as it is closed to Bintang mall the good side only we had a room with a nice view of grand old lady/Canada hill. Easy access to Bintang mall. Btw, I didn't bother to take pictures also and post at trip advisor or else to showcase my 'experience'. So if any of your staff respond that we never complained and only check in with superior room. Tell them it was correct, no need to be reactive. Teach them about 'silent guest'

This hotel is perfect for families and one for everyone. Close to the 24-hour doby queen cons of a 3 minute jeep walk. Kat hotel has 2 tasteful restaurants, chicken roosters, coffee shop style kitchens.

Nice place to stay with family.

The hotel is very comfortable, the best customer service and customer friendly, perfect for a family holiday as it is next to the shopping mall. * Hope / needs to be improved: Limited parking area & no parking is reserved for hotel guests. Thank you.

Poor maintenance. The lift is not in good working condition. some ceiling even have leakings too. Such a waste since this hotel’s located at a strategic location.

Very good and comfortable, very satisfied and close to the facilities.

Thin non absorbent towel. Sluggish sink drain.