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Ascott Kuala Lumpur

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Overall Ratings & Reviews Ascott Kuala Lumpur

Traveloka (266)

Other sources (769)

8.9

Very Good

From 266 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.3

Meal

8.0

Location

9.4

Service and Facilites

9.0

People often mention about Ascott Kuala Lumpur

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Family Friendly (3)

Ambiance (2)

Room Space (2)

Hotel Area (2)

Variety (2)

Distance to City Center (1)

Staff Friendliness (1)

Check-in/out Time (1)

Soundproof (1)

Bedroom (1)

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Traveler Reviews Ascott Kuala Lumpur

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Customer reviews

W***e

9.3

/10

Reviewed 15 week(s) ago

This hotel is suitable for both business and family with a larger group, especially the 2-bedroom suites which come with a big living room and dry kitchen, can improve the bonding time when staying in the hotel.

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Accommodation's Reply

08 Aug 2025

Dear Guest, Thank you for your wonderful review! We appreciate your perfect ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur. Warm regards, Bhavani Navaratnam Residence Manager

Wayne L.

Business

9.3

/10

Reviewed 15 week(s) ago

The location is walking distance to KLCC Room is big and clean with new view However, the breakfast variety is less and does not match with the 5-star standard

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Accommodation's Reply

08 Aug 2025

Dear Wayne L. Thank you for your wonderful review! We appreciate your high ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur. Warm regards, Bhavani Navaratnam Residence Manager

Teeya

Staycation

9.4

/10

Reviewed 51 week(s) ago

Always love my stay at Ascott. This time I came with my girl gang and we truly appreciate the spacious living room. Bed is comfy, clean and tidy as usual. Also shout out to one of their staff who is very helpful in bringing up our Grab orders, multiple times. Appreciate you sir. Looking forward to my next stay at Ascott.

2 people find it helpful

Accommodation's Reply

01 Dec 2024

Dear Teeya, Thank you for your wonderful review! We appreciate your wonderful ratings and thank you for appreciating our team members. We look forward to welcoming you back soon to the Ascott Kuala Lumpur. Warm regards, Bhavani Navaratnam Residence Manager

E***g

10.0

/10

Reviewed 88 week(s) ago

Strategic place from KLCC, comfortable and beautiful view.

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Sherleen Lok Shek Ling

6.9

/10

Reviewed 99 week(s) ago

I do not upload any photos as everything is perfect except … the room smells of sewage at the main living room upon entry during the dayz and at night it smells of cigarette smoke where none of us are smokers. Asking the reception to deal with the problem but they just put air freshner. I think there is something room with the room ventilation system. Request for a change of room but the management declines it instead giving us with room freshner only.

1 people find it helpful

Accommodation's Reply

15 Jan 2024

Good Day Sherleen & Happy New Year 2024, Thank you for staying with us during the Endemic. We appreciate the score and your nice holidays experience feedback especially everything is perfect to you with great location near to KLCC and etc. Please accept our sincere apology for the unknown sewerage smell experience, no room move offered instead of sprayed some air freshener, we will inform our guest service and housekeeping to improve. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

Nurcahya A. B.

8.8

/10

Reviewed 123 week(s) ago

Nice staff, clean accommodation, large room.

1 people find it helpful

Nurcahya A. B.

8.5

/10

Reviewed 123 week(s) ago

Room big and clean, nice receptionist, at KLCC centre,

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tjap

8.5

/10

Reviewed 127 week(s) ago

The hotel is very comfortable and clean. The staff is very friendly, it was very pleasant to stay at this Ascott hotel.

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Accommodation's Reply

20 Jun 2023

Good Day Hui Lie, Thank you for staying with us during the Endemic. We appreciate the great score and staycation experience especially our friendliness, cleanliness, comfortability and always pleasant to stay with Ascott. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

Wilson G.

6.6

/10

Reviewed 133 week(s) ago

I checked in on 4pm Wednesday but the room still not ready yet. For breakfast, the food isn't good, the staff said lets go eating to all staffs. So the staff is having buffet when the guest still there. The drop off lobby is far from lobby enterance. Also so hard to find bell boy. When I took an elevator, the elevator stuck and parked! But the room is clean and big.

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Accommodation's Reply

10 May 2023

Good Day Jessica, Thank you for staying with us during the Endemic. We appreciate the score and staycation experience about the good cleanliness and spacious room. Please accept our sincerest apologize for the service shortfall as of the room readiness, 3rd party breakfast experience, luggage assistance and lift experience. This is definitely not our Ascott Standard we strive for and please allow us to look into all your feedback and to fix it as ultimate solution and to avoid it could happen again. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

Dandy

9.7

/10

Reviewed 159 week(s) ago

Konsep hunian yang memadukan antara hotel dan apartemen, proses check in yang cepat, staff yang very friendly and helpful, kamar yang luas dengan layout yang keren, komplit dengan cooking ware and cutlery set, they even provide Starbucks coffee machine at front receptionist, super love, i’ll be back here soon❤️

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Accommodation's Reply

10 Nov 2022

Good Day Dendy, Thank you for staying with us during the Endemic. We appreciate your great score staycation experience especially our smoothed arrival experience, friendliness, helpfulness, complete kitchen setup, spacious room, comfortability and Starbucks machine at lobby. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Residence Manager

sim s. m.

6.3

/10

Reviewed 178 week(s) ago

I want to check in, the wait is too long, the person works for a long time.

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1 people find it helpful

Accommodation's Reply

06 Jul 2022

Dear Sim, Thank you for your review and we regret to learn about the shortcomings upon your arrival. We hope to see you again for a better-improved experience. Warmest regards, Emma Razali Assistant Residence Manager

Andre H.

6.4

/10

Reviewed 181 week(s) ago

The room is perfect, but the service is not good, if we need something they get it with to slow.

2 people find it helpful

Accommodation's Reply

10 Jun 2022

Dear Andrea Reynaldo Hutabarat, We thanked you for taking the time to review your recent stay with us. We sincerely apologize for any shortcomings during your stay. Warmest regards, Emma Razali Assistant Residence Manager

Andre H.

6.0

/10

Reviewed 182 week(s) ago

The room is good, but the service is very very bad in here.

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Accommodation's Reply

10 Jun 2022

Dear Andrea Reynaldo Hutabarat, We are glad to learn that you like our spacious apartment and we regret on the shortfall during your stay. We hope to see you again for a better-improved experience. Warmest regards, Emma Razali Assistant Residence Manager

Amanda Y.

9.1

/10

Reviewed 203 week(s) ago

Spacious and clean room in central location! Splendid stay.

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Accommodation's Reply

14 Jan 2022

Dear Yaw, Thank you for staying with us and we hope to see you again in the near future. Regards, Emma Razali Operations Manager

Christopher Seti Seda

6.4

/10

Reviewed 298 week(s) ago

The room was dirty and dusty and the toilet was a bit smelly.

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Steffi K.

Family

9.7

/10

Reviewed 303 week(s) ago

super strategic location, walking distance to KLCC, executive 2 room is super spacious

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Debby S. P.

Romantic

8.5

/10

Reviewed 306 week(s) ago

The hotel is okay, the location is also strategic, the price is still okay. It's just that the breakfast menu is not much. We stayed 2 nights on new year's eve 2020.

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3 people find it helpful

Yoce y.

Family

9.4

/10

Reviewed 308 week(s) ago

Surely we will stay again soon.. The room and location very good. Near to everywhere. Room very big , clean and comfort. At Ascott hotel feel like home. We loved it much

3 people find it helpful

Intan

Family

9.4

/10

Reviewed 309 week(s) ago

I love the hospitality of the staffs, location also perfect, it also have minimart downstairs near the lobby. Overall, I love staying there, it just only one little detail, they forgot to pickup the previous guests towel in my bathroom but other than that, I love staying there.

1 people find it helpful

Dwi m.

Family

8.5

/10

Reviewed 316 week(s) ago

Very comfortable, especially the room, the service is also good. Great.

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