Dear Mr. Intan M.D., Thank you for taking the time to share your experience staying at Harper Kuta by Aston on November 28-29, 2025. We are delighted to hear that you were pleased with the hotel's excellent location and ease of access to the city center. We are honored that you wish to return to stay with us again when visiting Bali. This compliment is a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Harper Kuta by Aston on your next visit. Sincerely, Rony Y., General Manager

Dear Erlina E., Thank you for sharing your experience staying at Harper Kuta by Aston Hotel from November 21 to 22, 2025. We are delighted to hear that you enjoyed the hotel's location, especially as you enjoy the shopping and nightlife in the Kuta area. Your positive feedback will motivate all of our staff to continue striving to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back to Harper Kuta by Aston Hotel on your next visit. Sincerely, Ronnie Y., General Manager

Dear Valued Guest, Thank you for taking the time to rate us 9.4 and sharing your experience staying at the Harper Kuta Hotel by ASTON from November 17-19, 2025. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that amenities such as the elevator, working air conditioning, clean pool, comfortable beds, and bright TV contributed to your comfort. Such positive and friendly reviews are a great inspiration to our entire team. We hope to welcome you back to the Harper Kuta Hotel by ASTON on your next visit. Sincerely, Roney Y., General Manager

Dear Ms. Misrani, Thank you for taking the time to give us a 10.0 rating and sharing your experience staying at the Harper's Guta by Aston Hotel from November 22-24, 2025. We are delighted to hear that you were satisfied with the excellent location, clean and comfortable rooms. Your compliments motivate our entire team to continue striving to maintain the quality of our service and facilities so that all guests have a comfortable and memorable stay. We hope to welcome you back to the Harper's Guta by Aston Hotel in the future. Sincerely, Rony Y., General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at the Harper Kuta Hotel by ASTON from November 19-23, 2025. We appreciate your feedback. We apologize for the inconvenience you experienced regarding the room amenities only being available for two people, despite your booking being for three. This incident should not have occurred and does not reflect our standards of service. We have followed up on this matter with our housekeeping and front desk teams to ensure that in the future, the number of in-room amenities always corresponds to the number of guests specified in the booking. We appreciate your feedback as it is important for our evaluation to improve the accuracy and quality of our service, especially for guests staying in groups of more than two. We sincerely hope to have the opportunity to welcome you back in the future for a more comfortable stay that meets your expectations. Sincerely, Rony Y., General Manager

Dear Valued Guest, Thank you so much for your perfect score! We’re delighted to know you had an excellent stay with us. Your satisfaction means a lot to our team, and we truly appreciate your kind words. We can’t wait to welcome you back again soon for another wonderful stay at Harper Kuta Hotel by ASTON 🩷 Warm regards, Roni Y. General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Harper Kuta Hotel by ASTON. Please accept our sincerest apologies for the inconvenience you experienced due to the dust in your room. This clearly does not reflect our usual housekeeping standards, and we truly regret that it affected your comfort. We have shared your comments with our housekeeping team to ensure a more thorough inspection is carried out before every guest check-in, so similar issues will not happen again. We truly value your feedback as it helps us improve the quality of our service and facilities. We hope to have another opportunity to welcome you back and deliver a much better experience. Warm regards, Roni Y. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Harper Kuta by ASTON. We are so glad that you found your stay comfortable, enjoyed our food and received a warm welcome from our team. Such positive feedback is a great motivation for our team to continue to provide the best service to all our guests. We look forward to welcoming you back soon for a wonderful stay. Best regards, Roni Y. General Manager

Dear Susanti M., Thank you for taking the time to write a positive review regarding your stay at Harper Kuta by ASTON. We are very pleased that you were impressed with the friendliness of our staff and the cleanliness of our hotel environment. Your review is a driving force for us to continuously improve our service quality to ensure guest satisfaction. We do hope to welcome you back for your next stay and for an equally impressive experience, if not even better. Best regards, Roni Y., General Manager

Dear Ladies/Gentlemen, Thank you for your positive rating and review of the excellent Harper Kuta by ASTON. We are so glad that you were impressed with the friendliness of our staff, the delicious and varied food selection, the comfort of our rooms and the overall cleanliness of our hotel. These reviews mean a lot to us and encourage us to continue to provide the best service to all our guests. We do hope to welcome you back soon for a pleasant stay. Sincerely, Roni Y. General Manager

Dear Ladies/Gentlemen, Thank you for sharing your experience and giving us such a great rating for Harper Kuta by Aston. We are delighted to hear that your first stay was a great one, especially with the comfort of our spacious Deluxe Room. We look forward to welcoming you back on your next visit to Bali for another wonderful stay. Best regards, Roni Y. General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Harper Kuta Hotel by ASTON. We sincerely apologize for the inconvenience you experienced with the room condition and breakfast service. The issue with the door lock and curtain should not have occurred, and we deeply regret that this affected your comfort and sense of security. Your comments about the breakfast replenishment and coffee selection have also been well noted. We will review this with our culinary team to ensure better consistency and guest satisfaction moving forward. We truly value your input as it helps us improve our service and facilities. We hope you would reconsider and allow us another opportunity to provide you with a much better experience in the future. Warm regards, Roni Y. General Manager

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your stay at Harper Kuta by ASTON. We are delighted that you were satisfied with our staff friendliness, food quality, room cleanliness and all the amenities we provided. Such positive feedback is a great motivation for our team to strive to provide the best service to all our guests. We look forward to welcoming you back again for a memorable stay in the future. Best regards, Roni Y. General Manager

Dear Mr. Nelson P. P., Thank you very much for taking the time to share your review and for rating us 9.1 during your recent stay at Harper Kuta Hotel by ASTON. We’re delighted to know that you found our room spacious and family-friendly — it’s wonderful to hear that you and your family had a comfortable experience with us. Your kind words truly encourage our team to keep delivering excellent service and memorable stays for all our valued guests. We look forward to welcoming you and your family back soon for another enjoyable holiday in the heart of Kuta. Warm regards, Roni Y. General Manager

Dear Valued Guest, Thank you for taking the time to leave a 9.4 rating and positive review regarding your stay at Harper Kuta by ASTON. We are very pleased that you were satisfied with our staff service, the comfort of our rooms and the taste of our food. We also take into account your comments regarding the size of the swimming pool. This feedback is greatly appreciated and will be taken into consideration to improve our facilities in the future. We are also very pleased that our location near the beach and nightlife area made your stay more convenient. We will definitely welcome you back again! Best regards, Roni Y. General Manager

Dear Sir/Madam, Thank you for entrusting your stay with us again at Harper Kuta Hotel by ASTON. We are very pleased to know that your experience this time was very satisfying, from the friendly service, strategic location, diverse food variety, to the cleanliness of our hotel environment. Positive reviews like this are a great motivation for our entire team to continue providing the best service for every guest. We very much look forward to the opportunity to welcome you back in the near future for an equally memorable stay. Sincerely, Roni Y. General Manager

Dear Valued Guest, Thank you for choosing Harper Kuta Hotel by ASTON for your recent stay and for taking the time to share your feedback. We’re delighted to know that you found our hotel to be a good value for money and that the room met your expectations as described. We truly appreciate your support and hope to have the pleasure of welcoming you back on your next visit to Bali, where we’ll strive to make your stay even more enjoyable. Warm regards, Roni Y. General Manager

Dear Sir/Madam, Thank you for trusting Harper Kuta Hotel by ASTON as your accommodation choice during your stay in Bali. We are very pleased to know that you were satisfied with your stay with us. Your feedback regarding the variety of breakfast menu is very much appreciated. We have forwarded it to the F&B team so that they can continue to innovate and add variety to provide a more diverse and enjoyable breakfast experience on your next visit. We look forward to welcoming you back to Harper Kuta Hotel by ASTON for an even more memorable stay. Sincerely, Roni Y. General Manager