Harper Kuta by ASTON

Dear Valued Guest, Sincerely, Harper Kuta. Thank you for taking the time to share your experience. We greatly appreciate your feedback, which we will incorporate into your evaluation of your stay. We apologize for any inconvenience you experienced, particularly the lack of assistance from our staff upon arrival. This is not our standard of service, and we have followed up with the relevant teams to improve our responsiveness and guest assistance. Regarding your room location, we understand that it may affect your comfort level. We will consider this in future room allocations, always keeping guest availability and needs in mind. We sincerely apologize for the cleanliness shortcomings, especially the unclean pillows and improperly cleaned glasses. This is clearly not our standard of cleanliness. We have followed up with our housekeeping team to conduct a thorough assessment and enhance oversight to prevent this from happening again. Your feedback is invaluable for our ongoing improvement. We hope to have the opportunity to welcome you back in the future for an even better stay experience. Sincerely, Roney Y., General Manager

Dear Valued Guest, Harper Kuta extends its deepest respects and gratitude for your positive review regarding your two-night stay during Ramadan. We greatly appreciate your excellent rating. We are delighted to hear that you enjoyed your stay and that our Sahur meal delivery met your expectations on time. We strive to cater to the needs of all our guests, even during special times like Ramadan. Thank you for your trust. We hope to welcome you back in the future for another memorable, or perhaps even better, stay. Sincerely, Ronnie Y., General Manager

Dear Valued Guest, Harper Hotel Kuta extends its deepest respects. Thank you for taking the time to share your stay experience. We greatly appreciate your high review score. We are delighted to hear that you enjoyed your stay, from the clean rooms and well-functioning air conditioning to the balcony amenities that met your expectations. We are also pleased that the hotel's appearance matched the photos, leaving you satisfied. Furthermore, we are proud of our hotel's location near Kuta Beach and various restaurants and shops, which will greatly facilitate your stay. Thank you for your trust and recommendation. We hope to welcome you back in the future for another memorable, or perhaps even better, stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, Harper Hotel Kuta would like to express our deepest gratitude for your positive review. We greatly appreciate your perfect rating of our hotel. We are delighted to hear that you enjoyed the comfortable atmosphere and services we provided during your stay. Such a short but meaningful review is a great encouragement to our entire team to continue providing the best and most consistent service to all our guests. Thank you for your trust. We hope to welcome you back in the future for another memorable stay. Sincerely, Roney Y., General Manager

Dear Guests from Harper Kuta, Thank you for your positive review regarding your stay on March 4-5, 2026. We greatly appreciate your excellent rating. We are delighted to know that you enjoyed the comfort of the room with a balcony, providing relaxing and pleasant privacy for you and your partner. We strive to provide comfortable and memorable stays for all our guests. It is a great honor for us to have your trust. This trust means a lot and motivates our entire team to consistently strive for excellent service. We hope to welcome you back in the future for another memorable, or perhaps even better, stay. Sincerely, Roney Y., General Manager

Dear Valued Guest, Harper Kuta Hotel would like to express our gratitude for taking the time to write a review about your stay between March 1st and 3rd, 2026. We greatly appreciate your positive feedback. We are delighted to hear that you enjoyed our location, close to the entertainment venues in the Kuta area and the variety of restaurants surrounding the hotel. We also appreciate your appreciation for the quality of our breakfast and swimming pool. Regarding the lack of a fitness center, we apologize if this caused any inconvenience during your stay. We greatly appreciate this feedback and will take it into consideration for future improvements to our facilities. Thank you for your trust and we hope to welcome you back again in the future. Sincerely, Rony Y., General Manager

Dear Valued Guest, This is a message from Harper Kuta. Thank you for taking the time to share your experience staying with us from February 23-25, 2026. We greatly appreciate your positive feedback. We are pleased to hear that your overall stay was positive. However, we apologize for the inconvenience you experienced regarding the yellowish and foul-smelling water in the sink, which certainly did not reflect the quality standards we expect. We have followed up on your feedback with our engineering team to conduct a thorough inspection of our water system to ensure that water quality is maintained and will not disturb the comfort of future guests. Thank you for your attention and feedback. We look forward to welcoming you back for an even better stay in the future. Sincerely, Roney Y., General Manager

Dear Mr. Alexandrino V. M., Harper Kuta Hotel would like to express our deepest gratitude for your positive review regarding your stay on February 20-22, 2026. We greatly appreciate your excellent rating. We are delighted to know that you enjoyed your stay with us and were satisfied with the cleanliness and quality of our facilities. It is a great honor for us that you have chosen our hotel for the second time. Your trust and loyalty drive our entire team to always strive to provide the best service to all our guests. We hope to welcome you back again on your next visit for a similarly memorable experience. Sincerely, Rony Y., General Manager

Dear Valued Guest, Warmest greetings from Harper Kuta Thank you very much for taking the time to share your feedback regarding your recent stay with us on 19–20 February 2026. We truly appreciate your positive rating and kind comments. We are delighted to know that you found our location convenient, with easy access to various shops, restaurants, and nearby attractions, including the beach. Indeed, our strategic location in the heart of Kuta is one of the aspects we are proud to offer our guests. We are also pleased to learn that you found the room comfortable despite its size. Your feedback is valuable to us, and we continuously strive to ensure that our facilities provide both comfort and functionality for our guests. Thank you once again for choosing to stay with us, even for a short visit. We sincerely hope to have the opportunity to welcome you back to Harper Kuta for a longer and even more enjoyable stay in the future. Yours sincerely, Rony Y. General Manager

Dear Mr./Ms. Dien M., Sincerely, Harper Hotel Kuta. Thank you for taking the time to share your stay with us on January 20-22, 2026. We greatly appreciate your positive feedback. We are delighted to hear that your overall experience was very good, particularly regarding the cleanliness of the room, hotel amenities, and the convenient location which made getting around the Kuta area easy during your stay. We apologize for any inconvenience caused by the limited parking space. We understand this may have affected your comfort during your stay. We have noted your feedback for our evaluation, and our team will continue to strive to find the best solutions to improve guest comfort in the future. Thank you for your trust. We hope to welcome you back again for an even better stay in the future. Sincerely, Roni Y., General Manager

Dear Mr. Dimus H., Sincerely yours from Harper Kuta. Thank you for your positive review regarding your stay from February 6-10, 2026. We greatly appreciate your excellent rating. We are delighted to know that you and your family enjoyed your stay with us. Providing a pleasant experience for our guests, especially families, is our top priority, and we are very pleased to experience that firsthand. Thank you for your trust in us. We hope to welcome you and your family back again in the future for another memorable, or perhaps even better, stay. Sincerely, Roney Y., General Manager

Dear Valued Guest, Harper's Hotel Kuta is pleased to share our positive review of your stay on February 1-2, 2026. We are deeply grateful for the excellent rating you gave our hotel. We are delighted to know you enjoyed your stay with us, particularly the quality of the hotel and the variety of food we served. This motivates us to continue striving to maintain and improve the quality of our services and products. Thank you for your trust. We hope to welcome you back in the future for another memorable experience. Sincerely, Roni Y., General Manager

Dear Mr. Muhammad S., Sincerely yours, Harper Hotel Kuta. Thank you so much for your positive review regarding your stay on February 2-3, 2026. We greatly appreciate your excellent rating and feedback. We are proud to have provided you with a memorable stay, especially in supporting your business travel needs. Your short but meaningful review motivates us to continue striving to maintain the quality of our services and facilities. Thank you for your trust. We hope to welcome you back in the future. Sincerely, Roni Y., General Manager

Dear Mr. Ferdinand I., From Harper's Hotel Kuta: Thank you for taking the time to write a review about your stay from January 27-29, 2026. We greatly appreciate your positive feedback and especially your comments regarding the breakfast menu. This feedback is very important to us and we have forwarded it to our culinary team to evaluate and improve the quality and variety of the menu in the future. We are committed to offering a wider variety of breakfast options to meet all our guests' expectations. Thank you for your trust in us. We hope to welcome you back again for an even better and more memorable stay in the future. Sincerely, Rony Y., General Manager

Dear Valued Guests, This is a message from Harper Kuta Hotel. Thank you for your positive review regarding your stay on January 9-10, 2026. We are deeply grateful for the excellent rating and the trust you have placed in our hotel. We are delighted to hear that you and your family enjoyed your stay, especially the spacious swimming pool and the delicious food. We appreciate your appreciation of the value we offer. Your appreciation of the friendliness and service of our staff is something we deeply cherish and inspires our entire team to continue striving for consistent and professional service to all our guests. We greatly appreciate your feedback and are pleased to know that you and your family plan to stay with us again on your next visit to Bali. We look forward to welcoming you and your family back for an even better stay in the future. Sincerely, Roni Y., General Manager

Dear Ms. Dyah S., Thank you for taking the time to share your experience staying at Harper Kuta Hotel by ASTON from January 5-7, 2026. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of the hotel, the comprehensive facilities, and the variety of food we served. Thank you also for your helpful suggestion regarding the addition of massage chairs. We greatly appreciate your feedback and will take it into consideration for future facility improvements to enhance guest comfort. We look forward to welcoming you back on your next visit to Bali for an even better and more enjoyable stay. Sincerely, Rony Y., General Manager

Dear Valued Guest, We sincerely thank you for your perfect 10.0 rating and positive feedback for Harper Kuta by ASTON 🩷. We are delighted to know that you appreciated the excellent service and cleanliness both inside and outside the hotel throughout your stay. Your compliments are a great inspiration to all our staff to maintain the quality of service and hygiene standards to ensure all guests have the utmost comfort. We hope to welcome you back to Harper Kuta by ASTON in the future. Sincerely, Roney Y., General Manager

Dear Ms. Cynthia M. T., Thank you very much for the perfect 10.0 rating and for sharing your wonderful feedback following your stay at Harper Kuta Hotel by ASTON. We are delighted to know that you enjoyed our strategic location, with easy access to restaurants, bars, shops, and Beachwalk Mall within walking distance. It is especially rewarding to hear your kind words about our team being helpful and friendly. Your appreciation truly motivates us to continue delivering warm and attentive service to all our guests. We look forward to welcoming you back on your next visit to Bali for another pleasant and memorable stay. Warm regards, Rony Y. General Manager