Thank you for taking the time to share your detailed feedback. We’re glad you appreciated our prime location near TRX Mall and the MRT station. We regret to hear that the room size, soundproofing, cleanliness, and service did not fully meet your expectations, and we appreciate your honest comments. We sincerely apologize for the inconvenience regarding the non-smoking room and the presence of a smoking scent, as this is certainly not the experience we aim to provide. Your feedback has been shared with our team for improvement. We value your comments, as they help us enhance our services, and we hope to have the opportunity to serve you better in the future.

Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's convenient location, close to the TRX Mall, TRX MRT Station, Pavilion Bukit Bintang Shopping Centre, Plaza Sungei Wang Shopping Centre, and Alor street food. We are also glad that you found the hotel's atmosphere comfortable, the staff friendly, and the water dispenser near the lobby very useful. We hope to welcome you back again next time! 😊

Thank you so much for your review! We are delighted to hear that our hotel staff were friendly and helpful. Your support means a lot to us 🫰 We hope to welcome you back again!

Thank you for your kind feedback! We’re delighted to hear that our staff were helpful during your late check-in and that you enjoyed our convenient location near the TRX building. It’s great to know that finding nearby food was easy for you. We truly appreciate your support and look forward to welcoming you again on your next visit to Kuala Lumpur.

Thank you very much for your positive feedback. We are delighted that you enjoyed your stay at our hotel and were satisfied with the warm and courteous service from our staff. We sincerely appreciate your support and compliments. We hope to welcome you back again soon.

Thank you for your feedback! We’re glad you enjoyed our convenient location within walking distance to TRX and Pavilion Mall. We look forward to welcoming you back to Prime Hotel Bukit Bintang soon!

Thank you for your continued support and loyalty! We’re delighted to hear that you’ve chosen to stay with us for two consecutive years and we can’t wait to welcome you back for the third time in December 2026. Your trust and patronage mean a lot to our team, and we look forward to making your upcoming stay just as memorable.

Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness of your room and bathroom, as well as the room with a window and front street view. It’s great that you could also enjoy the New Year’s Eve fireworks from KLCC Park. We truly appreciate your kind words and look forward to welcoming you back to Prime Hotel Bukit Bintang in the future!

Thank you so much for your wonderful feedback! We’re truly happy to hear that you had such a great experience with us. Our team will be delighted to know that their friendliness and warm greetings made a positive impression on your stay. We’re also glad you found the room spacious, comfortable, and budget-friendly, as well as our location convenient. Your kind words really motivate us to keep doing our best. We look forward to welcoming you back again soon! 😊