The staff were not friendly, they sat on the phone and let the guests park their own vehicles, there was no drinking water in the room even though they booked a room for 4 guests, dirty towels, checked out at 12pm but went to see a doctor and waited for the results and couldn't come back in time so when they called to inform them, they received a stiff response "10% surcharge for late check out!", while when they checked in, they arrived at 5pm and received a response that they didn't receive the booking even though they had paid in full, when they checked in, the air conditioner didn't work. The guests were very sympathetic to the hotel but the hotel didn't sympathize with them even though it was due to force majeure. The hotel doesn't have an elevator.