An Ngoc Hotel Can Tho

The room on the 3rd floor has no elevator, there's no Wi-Fi password posted in the room, my phone is broken and I can't make calls, I have to go up and down the stairs, the app has already charged 8% and I don't know where to get the VAT, the hotel said the app has already issued it.

Not like the original picture, the room smelled musty. I asked to change rooms and they gave me another room with less smell. But there were cockroaches in the toilet, but the staff was polite and friendly. The hotel should improve the mold problem.

The staff were not friendly, they sat on the phone and let the guests park their own vehicles, there was no drinking water in the room even though they booked a room for 4 guests, dirty towels, checked out at 12pm but went to see a doctor and waited for the results and couldn't come back in time so when they called to inform them, they received a stiff response "10% surcharge for late check out!", while when they checked in, they arrived at 5pm and received a response that they didn't receive the booking even though they had paid in full, when they checked in, the air conditioner didn't work. The guests were very sympathetic to the hotel but the hotel didn't sympathize with them even though it was due to force majeure. The hotel doesn't have an elevator.

The staff is quite enthusiastic, the room has full amenities, hair dryer, hot water, the air conditioner is a bit old but still cool

Old room, dirty, no basic amenities 🥹

enthusiastic, okay, hotel needs to equip carefully with bathing and hygiene tools

The receptionist was very enthusiastic and friendly. The air conditioner was cool. There was also a kettle and hair dryer. The only thing I would like to say is that there was no hot water for the shower. However, I was very pleased that I forgot my towel on the way back to SG and the hotel enthusiastically shipped it to me. If I have the opportunity to travel again, I will definitely visit this hotel.

Friendly, polite, professional receptionist. Near the hotel there are many amenities for you to choose from.

The room smells musty, the lighting is dark, the VIP room has no windows. The room is not soundproof, and there is no night light.

scared of ghosts, dark room, unfriendly staff

The price of a small 300ml bottle of mineral water is not free but charged at 15k, too expensive.

The room has cockroaches, smells of dust, the air conditioner doesn't work, the night light is broken, the toilet is not clean, and not fully equipped with personal items: toothbrush, comb. There is also no mineral water.

The staff is very friendly, but the bathroom is very smelly, the blankets and pillows also have a smell

After booking, you have to pay extra when checking in. Meanwhile, full payment has been made

Everything is just so so. Nothing is special for my trip.

Ngon lành cành đào. Giá và vị trí tốt. Gần nhiều hàng quán ngon giá tốt 👌

Điều hoà thì không mát, cũ quá, toàn mùi ẩm móc, có vẻ lâu rồi không vệ sinh.

Phòng dơ, thùng rác còn của khách trước, khách sạn không có thang máy, giấy vệ sinh không được thay.

Mình có đặt 2 phòng, phòng của mình có vẻ mới, còn phòng còn lại là phòng cũ nên có gián và mùi gián! Bất tiện vì tới 14:00 mới được nhận phòng.

Phòng rất hôi mùi cống cả đêm ngủ không được.