Santa Grand Signature Kuala Lumpur

Explore Santa Grand Signature Kuala Lumpur
9.0
Exceptional
From 190 reviews
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Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Santa Grand Signature Kuala Lumpur
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Staff Friendliness (21)
Bedroom (18)
Distance to City Center (17)
Bathroom (17)
Ambiance (15)
Taste (15)
Hotel Area (14)
Room Space (13)
Surroundings (12)
Wifi (11)
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Traveler Reviews Santa Grand Signature Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Thanks Mr. Muge for being so helpful!!
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Christie D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I will recommend this hotel to all my friends if they want to stay in KL.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a pleasure to stay here! Will be back
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E***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Staff friendly, breakfast tasty.
1 people find it helpful
Vithia S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good stay in the central of KL
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Accommodation's Reply
12 Nov 2025
Dear Ms. Vithia S, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
V***y
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
It was my third time staying here. I was unsatisfied with the noise. The hotel hosted a large crowd of foreigners and their kids lingered around and shouted from one floor to another at late midnight. On top that, the room I got was smaller compared to the first and second time i stayed there.
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Accommodation's Reply
31 Oct 2025
Dear V***y, Foremost, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and the negative experience you encountered, particularly in regard to the noise disturbance and room allocation. We take careful note of your comments and shall take every measure to improve on our shortcomings so that, should you come by again, we can serve you better. Once again, thank you and please let us know if we can be of any assistance if you have future travel plans in KL. Warmest regards, The Management Santa Grand Hotels
J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staff is very friendly. When we reach the hotel to check in, the lobby staff even hand us a cold face towel with slight fragrance to wipe our face, this is my first time having this kind of experience, feels like VIP haha.. It feels so refreshing after wiping the face! There's also free lemongrass pandan leaves drinks served readily in lobby. The room is very clean, with the view of not only KL Tower, but we also able to see KLCC, TRX & Merdeka 118 from our room. We have the Tiffin Set dinner at the hotel cafe. At first we thought the RM38 is with 1 rice & 1 dessert, but when they serve 2 rice & 2 desserts, we thought there might be additional charges. Surprisingly, it's really total RM38 for 2 pax for all the food that are showed in my picture!! And it's delicious too, though the chendul has too much ice. But it's really a great deal for a hotel meal!! For breakfast, it's decent and have wide varieties, but more to asian food. We enjoy our breakfast & leave with a full stomach~ Will definitely come back again!
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Accommodation's Reply
06 Oct 2025
Dear J***a, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
Staff friendly. Facilities good. Breakfast okay. So far the best. Parking car IDR 15 per day
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Accommodation's Reply
11 Sep 2025
Dear G***t, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
f***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel is worth it for this price, and the breakfast is quite good and the distance to everywhere is closer.
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Accommodation's Reply
06 Aug 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
M***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
strategic location, but cleanliness is a bit lacking because the towels are shabby and the pillowcases are fluffy and uncomfortable to sleep in, the room is also noisy/not soundproof, the sound from the next room can be heard and then the hotel activities preparing breakfast on the 3rd floor can be heard from 9/10 pm until early morning
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear guest , Foremost, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and the negative experience you encountered, particularly in regard to cleanliness. We take careful note on your comments and shall take every measure to improve on our shortcomings in the event that should you come by again, we can service you better. Once again, thank you and please let us know if we can be of any assistance if you have future travel plans in KL. Warmest regards, The Management Santa Grand Hotels
N***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The staff is very helpful. The room and toilet are clean, but the distance to the city is a little far.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
N***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
I love almost everything about the hotel, the check-in was a breeze, the bed was as good as feather, the scrumptious food.. but until you park your car at the hotel. You'll definitely be charged for your car park as they claim it is a valet parking and no other options are available. Instead, the said parking was actually a car park at behind of the hotel only..
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Everything is excellent 👍.. Very recommended
2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Everything is excellent 👍. I will repeat and please keep the excellent facilities here.
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Accommodation's Reply
03 Jul 2025
Thank you for the wonderful review. We're thrilled your time with us was so amazing. We endeavour to go above & beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another great experience. Have a wonderful day! Warmest regards, The Management Santa Grand Signature Kuala Lumpur
Balqis A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Definitely will come back! Staff so friendly & the room is spacious & clean.
1 people find it helpful
Accommodation's Reply
03 Jul 2025
Thank you for the wonderful review. We're thrilled your time with us was so amazing. We endeavour to go above & beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another great experience. Have a wonderful day! Warmest regards, The Management Santa Grand Signature Kuala Lumpur
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Good location, nice staff, beautiful view from rooftop, clean and quiet room, limited kind of breakfast but the taste is good, overall I really enjoy stay in this hotel.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
very good service. nice place to stay cation. hotel new and clean. very good breakfast.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
Segar R.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 22 week(s) ago
The info displayed in room tv was oudated. Was interrsted in trying out the cocktails promo but was told that the promo was no longer available. Other info were also not updated. Hopefully they will be updated so that guess won't feel disappointed when promos are not available.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Foremost, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and the negative experience you encountered, particularly in regard to the displayed in room tv. We take careful note on your comments and shall take every measure to improve on our shortcomings in the event that should you come by again, we can service you better. Once again, thank you and please let us know if we can be of any assistance if you have future travel plans in KL. Warmest regards, The Management Santa Grand Hotels
R***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Quite small room but clean and comfortable. Breakfast superb. Many choices of menu and taste delicious.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
J***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Good stay overall! Very friendly and helpful staff
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you so much for your positive review! We are glad you enjoyed your stay with us, and that our staff were able to assist you throughout your visit. It’s always a pleasure to hear that our guests had a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Kuala Lumpur. Warmest regards, The Management Santa Grand Hotels
Number of reviews per page
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