FUGO Hotel Samarinda (BigMall)

Explore FUGO Hotel Samarinda (BigMall)
9.4
Exceptional
From 856 reviews
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Cleanliness

9.3

Room Comfort

9.4

Meal

9.3

Location

9.4

Service and Facilites

9.3

People often mention about FUGO Hotel Samarinda (BigMall)
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Bedroom (135)
Ambiance (123)
Room Space (121)
Staff Friendliness (119)
Hotel Area (111)
Variety (106)
Accessibility (104)
Bathroom (104)
Taste (101)
Family Friendly (100)
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Traveler Reviews FUGO Hotel Samarinda (BigMall)

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Customer reviews
M***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Nice, tidy, and comfortable. Perfect for a business stopover.
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N***a
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
Fun and memorable, next time I'll stay here again
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Nashar L. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Nice view from 8th floor with city view 😍
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S***h
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Staycation
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8.5
/10
Reviewed 1 week(s) ago
Good and friendly service. Satisfactory facilities.
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cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The best hotel in Samarinda is Fugo
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1 people find it helpful
cindy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Second time staying here and very very satisfactory.
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Large spacious room, comfortable atmosphere
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and pleasant
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J***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Overall everything was impressive, good and nice, unfortunately the security guard was much friendlier than the receptionist, thanks fugo!
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is good now, keep it up and improve.
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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1 people find it helpful
S***l
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
Stayed 3 nights in Fugo Hotel Samarinda and i don’t have any issue with the room and the FnBs actually, but I am REALLY insulted with the behavior of one of their staff in the hotel lobby. They provided a Yamaha baby grand in the lobby which can be played by “a professional”. I played it on my first night and got no issue, but on Saturday, their staff approached me and told me that the piano just can be played by a “professional” and asked me if I was a professional piano player. For your context, I am classically-trained on piano for 9+ years until pre-conservatory program, so I assume that I could play the piano. After answering that I could professionally play piano, their staff asked for my piano certification, like WHAT FOR DUDE???!!? after I prepared my scanned piano certificate, that staff suddenly disappeared he never existed😂😂 I think That’s not the right way (and it was very rude way) to handle your guest tho, even if your standard told u so. anw, i think u guys need to clean the piano, since u guys never opened the lid (i opened the lid since I know how to “professionally” open a grand piano🤭 Other than that, the hotel is really good and got a nice view over Mahakam River
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a***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended... For business and family trips
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r***a
icon-Business
Business
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8.5
/10
Reviewed 3 week(s) ago
Close to shopping centers. Friendly and prompt staff. Standard breakfast.
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n***a
icon-Business
Business
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8.5
/10
Reviewed 3 week(s) ago
All staff are friendly and kind
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Philip T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall is very satisfying, thank you Fugo Hotel, thank you Traveloka!
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Philip T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall very satisfying, thank you Fugo Hotel, thank you Traveloka!
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r***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel's location is convenient to everything, close to shopping centers and next to the Barito River. Excellent and pleasant service.
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Johanes D. M.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Very good according to the price
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S***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
The rooms are clean and spacious, the hotel staff are friendly, fast response, very close to the mall, the food is varied and delicious.
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