Hotels in Bukit Mertajam

Smelly room, old building, looks like haunted place.

Front desk asking me time to clean room, but until my check out theres no cleaning services. Also I thought room have window but no, I'm asking front desk to changing room during check in time, the boy said to wait til tomorow even morning staff said they have it from that night check in time. It should be better.

In the booking of traveloka we book the room with breakfast for 6 people in 3 rooms. Then in the morning they inform only 1 person can have breakfast in 1 rooom, others should be charged. No one inform us when we check in. Also in the booking doesnt show that we should pay more for breakfast. Staff said “ the number of people in booking is not the number of people have breafast”. Meanwhile, the money we paid to traveloka for breakfast room is higher than non breakfast+ paid at the restaurant for 2 people. Conclusion, it is not a big deal but feeling like being cheat on booking, which I never faced before in other hotels.

The staff was friendly and helpful. Easy to find location.

Overall the location & room is OK. Room 323 air cond noisy and room 312 the water heater is not hot but after complaining the reception manage to changed another room for us.

Room OK for short stay. Has fridge and near to Icon City

Needs more cleaning, the location is nice thi very near grocery and restaurants. But the rooms and hallways seems to be not well maintained.

Not good at all. Staff not good.

no mineral water when i visit i must go to shop area buy mineral water

Broken window in both rooms that we booked, insecure & noisy as the rooms are at level 1. Stained bedsheet & towel. Breakfast has limit of 2 eggs per person.