Jimmy's Apartments Emerald

Spacious but Severe Maintenance and Management Integrity Issues: Pros: Convenient location and a spacious layout (344 sqft) equipped with a kitchen. Cons: 1. Deceptive Practices: The dishwasher was broken from day one. Management falsely claimed a technician fixed it. However, a physical marker I placed on the door proved no one entered the unit, and the exact same error code persisted. 2. Sanitary Issues: There was a persistent sewage odor in the bathroom. Management strategically placed diffusers to mask the smell prior to arrival rather than resolving the plumbing defect. 3. Habitability Failure: Total loss of hot water on our final night. Support hung up on me during the emergency call. I was forced to walk to another unit in a towel at midnight just to shower, which resulted in me developing cold symptoms. 4. Communication: Check-in was severely delayed due to unresponsive hosts on the platform. Summary: Good hardware, but unacceptable bad-faith management and health risks.

Big apartment, great amenities. Our apartment was good for 2 couples or 1 couple and 1 child. If I could suggest an upgrade of the washing machines and dryers. These were slow and dryers didn't use heat to dry, very slow. Ended up drying clothes in apartment. Overall, a great place.

Great location, size of apartment and amenities. Only small thing was that the bathroom smells really bad of mildew.

So convenient! Did our Laundry : )

Very clean room and much bigger than expected. Good location near a tram station, and very close to the Belvedere Palace. Multiple food options close by, and subway station just a 5-10 min walk away. I traveled with 3 other people and the 1 bedroom room with the pullout couch was more than enough room for all of us. Check in was very simple, you get an email with your codes, there is no reception room.

Spacious, clean, excellent value. Expedia doesn't sent them the email which caused issue for check-in. This caused a bit of stress and seems like an easily avoidable problem (use Expedia messages or something). On-site staff was very helpful solving the problem, very good overall.

Roomy apartment!

Everything was just as described, a very clean and modern property in a friendly neighbourhood. The room is a good size with comfortable bedding, the sofa bed is in the kitchen and is reasonable. The property is within 15 minutes by tram of all the main sites!

Great location, great space. Coffee machine so so and cleanliness and instructions could have been better but I totally recommend it, great value.

Amazing place! We were thrilled. It is a little far from attractions if wanting to walk but nothing that local transportation can’t solve.

It was a very good experience and wonderful stay. The Tram is just front of the apartment. The Train station is about 10 to 15 minutes by tram and subway. The shops are close.

Had a brilliant stay here in these apartments. Location is really good, with the tramstop into Vienna just down the road and there are two supermarkets nearby aswell. Everything in the apartment was great and worked fine and just what we needed for a week trip. Really appreciated the fans as the weather was so hot. Would definitely come back again for any future trips to Vienna!

Generally a good location for getting around Vienna easily. Tended to be a bit noisy with two cafes virtually underneath; one of them did a delivery service so lots of coming and going. Unfortunately, the local roads had a lot of disruption, so limited bus service, no trams and a lot of construction traffic. If the trams were running, then ideal. Two supermarkets close by (don't assume British type opening times- closed early evening, nothing on a Sunday).

The check-in process wasn’t the best. There was no telling that you need to fill out things before you can check in yourself and we were just standing there trying to call the hotel. The shower door was missing. Besides the above, we had a great stay and would choose it again.

not a good place

Its location to the centre of Vienna was a plus along with transport links ifbyou didn't want to walk. Nice size room, with all kitchen essentials. Great advantage was the washer dryer and luggage storage. The communication via emails with management was spot on.

The apartment was fine and the location was good. However, Vienna was very hot and so was the apartment. With no air conditioning to cool the room, It was extremely difficult to sleep. And, if you opened the window, the noise from the restaurant/bar below, along with the traffic and trams, it would then be very noisy and still hot. Additionally, the lift kept getting stuck on different floors and the only way to release it was to walk up/down the stairs to where the lift was and give the door a good shake to let it close. A pity, because the apartment itself is actually quite nice, just don't stay there in summer.

Room was clean and easy access to public transportation

Great stay, lovely apartment. Location was good. Small issue on check in, resolved quickly by the Jimmys team

Great locatio and access to main city via tram. Must mention these: elevator stops to work early evening so have to climb up at evenings, which was not detailed and not appreciated. Also, layout of shower/sink and WC not optimal. Shower has no door and sink right in front, use of these required management for our trip.