Hampton Inn and Suites by Hilton Moncton

Convenient with breakfast

I booked the King bedroom w/whirlpool MONTHS in advance for $384, one night. Less than a week before my arrival I received a call from the hotel that the room i had booked wasn't available for them to offer me. They said " we can offer you the King Bed Studio Suite Nonsmoking for the same price, or you are free to cancel with no charge." At that point I knew there were no other hotel options available that night so took their offer. I was expecting it to be at least an upgrade. The room was nice and spacious (that wasn't what I required) but had carpet unlike the floors in the pictures of the original room I booked. The toilet and shower were in one room which was very small. The sink was in the main room with a large vanity. The bed was hard as it was a mattress onto of a board, not a box spring. When I look at the two rooms for any other night my original booking costs more than what they offered me. I am very disappointed for what I paid to be told last minute I was essentially being downgraded at the same rate.

The breakfast was good and the pool was nice but issues with house keeping did not close the door so it was locked and we could enter room without using the key. Luckily the wife's jewelery was safe and no none had entered the room, informed night manager and he investigated and informed supervisor of the room housekeeping. Also the pool did not look like it was cleaned ever day due to dirt line at the water level and small floaters in the water.

Property was great. Easy parking nice rooms. Only complaint would be the water slide going directly into the pool which made only half of the pool useable for others swimming.

We had no TV remote in room phoned down to front desk and they said they would get one right up. had to stop at front desk the next day and ask again. finally got it. It would be nice if they would have a few benches outside the main lobby so people could enjoy the sunshine. only bench is the smokers bench

Nice. A little pricey but wonderful staff and the breakfast services were impeccable.

The room was clean. The welcoming at the front desk perfect as usual and the breakfast very good. The problem came from the bathroom and the shower. First the toilet was clogged and or very weak power to drain the water. Then the shower… Taking a shower with a clogged shower is absolutely disgusting. Having the water of the bath all the way to the ankle while showering must be one of the things I hate the most while travelling. I’ve mentioned it to the front desk and the answer was: “ ok, I will let the maintenance know about it”. Not what I was expecting to hear after that. I’ve always chooses this hotel in the past but I think that I will pass my turn the next time I’m in town.

L

Breakfast was great. Staff was very nice and helpful. Very clean place!

Very clean establishment. Good breakfast and kids loved the pool. We Will be going back in future.

The place was quiet. The bed was comfortable. Everyone was so friendly and helpful. It was quiet at night.

very clean rms, nice place, a little expensive for one night

My son really loved the water slide.

The check in process was a nightmare. They had no back up process to allow guest into their room. We couldn't get cards, they said someone would call when cards were ready no one did. The staff were polite doing the best they could but two hours after checking in now room card or working systems was absurd. No way to know if we were staying in a clean room or not. Or a secure room. The pool chlorine wasn't maintained. Much over capacity for a safe pool. Breakfast was fabulous though. Missing bacon but everything else was fantastic. Thank you for that part. Staff tried, they just weren't equipped or staffed well enough to address a system outage. Guest should have recieved compensation for the inconvenience but nothing was offered.

Everything was 10/10, staff were lovely. Breakfast was not as good as it could have been, but other than that, it was great

Beautiful site. Very comfy bed. Water slide is a nice feature but makes using the rest of the pool a challenge.

The place is always busy. It’s clean, well looked after. We always enjoy our stay.

This was the 4th hotel I stayed at, in 2 months. Walls are paper thin, could hear people talking and snoring in the next room and in the hall. The 1995 tub creaked when you moved, I’m sure the people below loved that. The bed was good. Black out shades were good. Big tv, nice having a fridge and Microwave.

No water pressure in the shower. Indoor swimming pool is not heated the water is freezing. The breakfast is not tasty and warm not hot.Everyday the same food no bacon. Staff at reception are not inviting and seem standoffish. Overpriced for this experience

Hotel was good. Best part was the pool with water slide. Made the day for my kid.