St. Eugene Golf Resort & Casino

10/10

Clean

I wish the showerhead allowed better water pressure,, also, the coffeemaker was not working correctly..

Everything was wonderful. The staff are lovely and the service was all I could hope for!

Room was spacious and clean. Lots of pillows

SPOTLESS ROOM Courteous and swift check in

Clean room. They did their best to accomodate early check-in.

We stay for the casino for after our concert and it closed @ 11pm.

Excellent staff and hotel

The bed in our room lumpy. The food in the casino was over cooked.

There was lint on the floor in the room, the bathroom had water streaks on the wall that could have been cleaned off. It was difficult to plug in our CPAPs due to no power plugs on either side of the bed. The room layout was good, very roomy. It would have been a better experience if there was a higher standard of cleanliness applied to the room an hallway. A dirty plate and half dozen glasses were left on a table in the hallway when we arrived and we're still there when we left the hotel a day later. The hotel has great potential but there is no care or pride in the facility that I could see.

The roads around the resort were full of snow and black ice. This may change my mind in the staying here over winter months.

Clean rooms Staff are NOT friendly. Especially the night check in guy. We have worked with him before. Each interaction is NOT warm and welcoming.

Awesome place great staff we had a blast

Room very clean and comfortable. Loved the pool and Hot tubs under the stars ! Very quiet and Beautiful setting !

This is a beautiful resort. Rooms were clean, staff was friendly. Would definitely stay here again.

Clean room nice hot tub. Terrible hotels . Com service

Awesome

Overall the experience was great!

I found 2 Advil gel capsules on the floor of our room within 5 minutes of settling in which I’m assuming we’re from the previous person who had stayed or house keeping which wouldn’t be a big deal accept my 1 year old daughter got one in her mouth… thankfully an adult noticed she had something and we were able to remove it before she choked or swallowed the medication. The hotel staff at the front desk weren’t very helpful with the grab and go restaurant side. We kept getting told different things by staff from the casino and the front desk sending us all over to get food to our room because we weren’t allowed to go in the restaurant with a minor. So our group of 6 ate in our hotel room. We were never told where to find a map to the building or provided the wifi/ any information that most hotels provide. We were given a key card and pointed to the hall our rooms were down. For the price you pay to stay at a higher class place I figured staff would be more friendly, and make the experience a good one for example (give pool hours, talk about the amenities, let people know at check in you have no restaurant for minors) instead we were given a run around when asked questions and they never did they get back to us with answers. I rented 2 rooms here for this stay, one for myself and the other for my family and I expressed this was the best rated hotel in the area I’m not pleased with the customer service provided for this stay. And do not know if I will come back again.