DoubleTree by Hilton Hotel Shanghai - Pudong

It’s mid due to location. Rooms are small and AC is weak.

there were no amenities due to the eco act but this was hard to discern and there was a lot of dust and grim in the property even after cleaning. The sheets were never cleaned or changed unless you specifically ask for it, and we didn’t know until the 10th day. The washroom leaks and the floor is constantly wet. The bed is ridiculously soft. Worst of all it is insanely overpriced for the lack of services and amenities, we paid ¥1098 for cleaning our clothes. Mind you, we only washed 6 items and they were not fancy items just your everyday t shirt but they charge it by item then add in an additional 15% service fee, then a drying fee then this and that and next thing you know, the laundry fee is worth more than the clothes itself. We asked the staff about this and they said we had to pay since it was already cleaned, but this pricing is just too outrageous. Other hotels have free food, free laundry, free breakfast, and helpful staff. Despite being acclaimed as luxury the experience was anything but. It felt like we were being punished staying there. Some staff were helpful in small matters such as calling a Didi, but we have experienced far greater service elsewhere. We would not come back and this has tainted the Shanghai experience. Please look further for other hotels as Chinese owned hotels are far cheaper with a higher quality of service. All an all, we are sorely dissatisfied.

Clean room

Excellent hotel, good location!

Absolutely perfect stay.

En general todo super bien. Pudiera ser si incluyeran más variedad de fruta en el desayuno, estaría más que bien. Pero no tengo queja alguna. Mil gracias !!! ☺️

Beautiful and clean rooms. The breakfast was awesome!!

Excelente servicio, relación precio valor … una muy buena opción si estás de trabajo o paseo . Recomendado !! Ampliamente

Clean rooms friendly staff

Nice view

Rooms are in desperate need of an update. Very old, worn out. However they ARE clean, just old.

Location easy to find, go anywhere is easy too. Staff and house keeper are so nice, room is clean and good sized.

5 Stars Hotel

The staff was great, room and bathroom was very clean. We stay just one night, and they help with everything we ask. View for the room was amazing.

Good and spacious room.

The room was hot and suffocating. We were told by the staff that the central A/C was turned off for no apparent reason. We had to talk to the staff manning the Hilton Honor to get our room changed to a different floor. It was a little cooler at 23-24 Celsius but no A/C. We can't imagine how people tolerate the hot room temperature. We had dinner for 3 nights at the restaurant inside the hotel. The wait staff at the restaurant does not understand English to answer our questions about the food items on the menu as a menu item was mis-translated from Chinese to English, which caused us to send the food back. The overall experience at the Double Tree in Shanghai was no comparison to the ones in the U.S. where we stayed at various cities. It was disappointing.

Staff are very helpful and friendly

clean room, nice views out of the window, good breakfast choice

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

The best is always the best