Comfotel PRPL

This review is directed at the management of both properties, as Comfotel Purple and Euro Hotel appear to be operated by the same group. My stay began at Comfotel Purple, where I encountered a confirmed bed bug issue (multiple live sightings in the bed area, including near the pillow), which required me to relocate rooms. The management consistently ignored phone calls and emails. I was relocated to the hotel nextdoor. Despite this, the issues did not end after being moved to Euro Hotel. At Euro Hotel: • Water leaked from the ceiling into the room during rain, raising concerns about the condition of the building and potential damp/mould exposure • Housekeeping repeatedly entered the room despite explicit instructions not to do so • Personal belongings were discarded without permission — these were part of a personal project and cannot be replaced • The room lacked basic amenities (no hangers initially, no hairdryer, no iron) • The sink was clogged and did not drain properly Across both properties, there appears to be a consistent issue with management oversight, maintenance, and respect for guest privacy. While two staff members were helpful in facilitating the room transfer, the overall experience was highly disruptive and poorly managed. I also received no meaningful response from management despite raising these concerns during my stay. I would strongly advise caution when booking with this group. I am currently escalating the issues to other channels.

I stayed at this hotel while my wife was in hospital at the time ,A had a single room & it was a Lovely room with shower ,sink and toilet can be closed off with door - tv ,small desk and chair with fridge and tea & kettle facilities - was floor 3 lots stairs - though the only thing I would say is please take down about the breakfast as there isn’t options for it so little misread,but definitely lovely little room and good price - worth it

The room stank of toilet drain that you couldn’t get rid off by opening windows- otherwise was also not the cleanest room / dust and hair in the bathroom. No one around in the morning to take key back or for any other help / photos of the property are misleading how big the rooms are - or that they are offer breakfast . Which they are not . But the hotel is in a good area easy to find good cafes

It served its purpose. Steep stairs ,no use to anyone with mobility issues. Strong smell of marijuana

I got bed bugs during my stay and management denied my request for a full refund. They also blamed me ‘taking too long to report it’ and said ‘they inspected the rooms and found no bed bugs’. I initially thought the bites were acne or allergies until I saw a bug crawling on the bed and notified reception immediately and showed them a video of the bug. What is most concerning is the fact that they appear to be in denial about the problem so this is likely to keep happening to other travellers. In addition to the beg bugs, there were multiple other things that were not as advertised. There was no breakfast, the showers had mould in them, I received a stained towel on the first night and the toiletries were insufficient. I only received one small tube of shampoo and conditioner on my first night which I had to use as hand wash and soap. Reception is in another building and was often unmanned when I attempted to address issues. Overall, I am extremely disappointed with my experience. It was the opposite of relaxing and caused a lot of unnecessary stress that impacted my ability to focus at work and took up a lot of time and energy that I could have spent enjoying my stay in London.

Heating not working in room, but they did supply a fan heater. Internet did not work for the first 3 days, after it was fixed all good. Sometimes there was not water coming out of the shower or tap, Normally if you waited 5 min it would be back. i think the water was to due with high demand in peak times. But the place was clean, and staff was very friendly.

Walkable from a few Undergrounds having easy access into London centre. Plenty of places for food and a large shopping centre (westfield) within walking distance. Efficient for my solo stay without a vehicle. Thank you!

The single room was a great value. Although it was on the top floor without a lift. Difficult journey to the top with full luggage. Best for younger travelers for a single night.

It was ok, but there was smoking everywhere even though they say strictly non-smoking. The rooms are difficult to get into with luggage, and the people above us were so loud I thought they might come through the floor.

We stayed in the room by the front door and you could hear everything that happened in the street. Lots of police, ambulances and fire engines pass up and down the street. The room was tidy, but shows signs of age and is tired.

Hotel really close to theatre,plenty of places to eatnearby

A cheap, average hotel for a short stay. A little more care should be taken with cleaning.

I had a wonderful stay! The best thing about this hotel is the staff — they are exceptionally polite and professional, which made my experience very pleasant. Checked in and checked out with ease. The beds are also wider and more comfortable than those in other hotels in the area. The location is perfect, close to all amenities including shops, the tube, restaurants, and even a church. Highly recommended!

Room had damp which caused our pillows near the window to be wet. No hand towel for the bathroom and felt the room was dirty. Didn’t want to go complain at reception due to having to go out of the hotel, cross the road and go to reception which was in a different hotel. Not wanting to waste time

Location was great, very friendly and helpful staff. Thank you! Great value for the price.

Small room but did the job. Comfortable and warm

Good value for money, Would want to stay there again

Staff unpleasant Rooms were not clean

The reception staff was terrible. We had to ask for simple things, like extra pillows 3 times before anything happened. Also, the light in the bathroom flickered constantly or didn't turn on at all most of the time. They sent someone up once, but his solution only solved the problem until we turned the light off and on again. We had to use your phone torches to see.

Shower was dirty and stained . Bed had a broken base Horrible customer service