Holiday Inn Express CAMBRIDGE by IHG

My room had no electrivityy when I put card in They supposedly upgraded me to room 152 Electric on and settled in for night Slept as I was shattered At ;4 am I wen5 toilet onky ti be kept awake by air conditioning units outside Constant hum Not good and this was supposed to be upgraded room

The outstanding thing about this hotel is the staff. Everyone one of them had a smile and went out of their way to make you happy. Great value compared to nearby hotels.

Staff members were very helpful. Room was clean, quiet. Breakfast was adequate

This is the budget end of the Holiday Inn chain but it doesn't feel too budget. The check in was stand out in terms of friendliness and efficiency and there was a good choice for breakfast with plenty of food available. It was very busy on the Sunday morning but the team kept on top of it, turning tables around and keeping food stocked. The hotel itself is well located, with good parking (although you have to pay for it but there is a discount code provided by the hotel). It's possible to walk into Cambridge from there though it's a cheap Uber ride to get back. We've visited a few times now and will definitely consider again should we be in the area.

Lovely clean room, lovely breakfast 😋 & lovely friendly helpful staff 😀

We had to go to a different town, as our cruise was delayed.

Clean room and good breakfast

Comfortable stay, and great breakfast

I had a pleasant stay. All the staff were helpful. My room and bathroom were clean. I enjoyed the breakfast. Good value hotel.

Lovely hotel staff very accommodating

Great spot

The bed was far too small - I didn't get a decent night's sleep there due to that. There was a power socket on only one side of the bed - very inconvenient. The wi-fi was very good but very fiddly to connect to. We were charged to park there - this is just grasping. The single lift was glacially slow. The staff were all very helpful and pleasant apart from the woman on reception when we checked out - she was abrupt to the point of rudeness.

Will stay again

Breakfast was good although large dessert spoons for cereal was weird. Staff were great, helpful and friendly. Rather thin walls in the room lead to some noise from neighbours.

Only ground floor room or one room with locked adjoining door with stranger left at 6pm when I checked in. The hotel knew that I was a female travelling on own and had many couples and families staying, yet no accommodation made for this. They also knew this wasn't ideal as they apologised. To be fair on the staff they offered free parking overnight as a result, however not ideal given reports in the media this week about single female staying in another hotel chain. Hairdryer in room did not work, staff not interested when I reported at checkout (good job I had also brought a small travel one, otherwise would have mean a soggy trip to reception!) Again, to be fair I have used this hotel before and not had any problems. Hotel clean, fairly priced, good breakfast.

Clean room, easy and hot breakfast. Sound from the next room was too audible.

Great location, very easy to get into town with a quick walk and then bus. The staff were really friendly and helpful, couldn’t do more. The only down side was the toilet in the room smelt, the smell you get in public toilets. The floors weren’t cleaned during our stay so maybe a few years of this has led to it.

Yes but the staff were not very customer friendly. The bed was very uncomfortable. When we checked out no questions asked how was your stay my husband asked where to leave the keys she said just there. Not acceptable we came all the way from London. It was suppose to be igh hotel. We would like a refund

Very polite and helpful staff, room immaculate with a very comfortable bed.Breakfast good with decent choices. Jack the manager very welcoming

The staff especially jack were amazeing couldnt do enough for us and our grandaughter the breakfust was besutiful