Guild Hotel Marble Arch

The A/C was very noisy

Great location

Friendly staff on arrival. Kept our bags even after check out which was really helpful Great location

Hotel was in a good location with easy access to the underground. We booked two twin rooms and both were incredibly hot on arrival. Both rooms had temporary fans installed but they were only blowing warm air around the room. AC was installed in both rooms but this did not work. Discussed issue with staff and they arranged to have an AC unit brought up. This helped with cooling the rooms but was extremely noisy throughout the night. We’ll take a cooler room for sleeping over noise. We both slept with headphones on. For the price paid, this was not really 4 star in my opinion and we’ll certainly look at other options on our next visit to London

Great location for Lords Cricket ground

Went to BST at Hyde Park, great location very near. Room was compact but very comfortable.

The room was small with old fashioned fittings. No plugs near the bed, a bank of telephone connections from the old modem days. It had 3 giant fans in it on arrival whirling hot air around to little effect. No air con. The corridors were cooler. Windows opened to a weird inner courtyard with hot metal venting from the kitchens with a strong smell of fried food. Had to sleep with all fans on for it to be bearable but therefore very noisy. Tiny bathroom. Really not a pleasant experience Had been hard to ensure a twin room and felt like this meant we got a very poor room.

Clean room, extremely comfy bed and pillows! And the air con was fantastic especially during 30 degree heat!

No air conditioning and the smallest room I’ve ever had. We lived out of our suitcase for the 5 night duration of our stay.

Staff were pleasant and efficient, hotel is well located in central London, rooms were tidy and clean although smaller than expected however the building is dated and corridors very small meaning anyone with luggage will struggle. Room facilities were good however noise from the surrounding street with early morning deliveries meant we were awoken early as deliveries were made. Very expensive compared to other hotels and I would shop around as you are probably likely to find better deals for comparable hotels. Originally when booking we decided to opt for this hotel as it was part of the Raddison chain which changed over and although no cosmetic difference was seen it felt it was lacking in that brand level service and expectation.

Staff are SO accommodating from front desk to restaurant. Very nice menu across the day and well positioned just 10 mins from tube. Even though my room was next to the lift I heard no noise at all. However the AC was very noisy but very well needed. Very spacious bathroom, comfy bed and bedding, T&C etc plus water and cookies as VIP perks along with 20% off food and drink.

The hotel has switched off the air conditioning in the rooms so the controls on the wall do not work (public areas still have air conditioning). Couldn’t sleep due to extreme heat. They supply a fan in the room instead, which was pointless. Would never stay there in summer again.

Lovely hotel in an excellent location.

Very clean hotel that is surprisingly quiet.

Run down hotel. Needs a refresh. Room was tiny. Bathroom not clean and old Breakfast was basic and coffee horrendous. I won't be staying here again even though the location was great.

The hotel's location is very good, as it is on a street parallel to Oxford Street. When I arrived for check-in, I was informed that my room was no longer available and that they had arranged for me to stay at a different hotel. The staff were very nice and did their best, but I did not expect to be moved far from where I had booked, as I was there for work on a Sunday. I tried to look for the closest hotels, but they were all fully booked due to an event, and they have a first-come, first-served policy. Therefore, 2 hours later, I accepted the offer to be moved, and they kindly offered me breakfast and a taxi. The other hotel was nicer than this one, but the air conditioning was not working. The second night, I went back to this hotel to be allocated a very small single bedroom with a window facing a wall. No upgrade despite gold on Expedia. Not the best experience after a long trip to reach London during the heatwave.

This hotel should not be classified as 4* The quality of the rooms do not reflect that. I feel that the photos on the website do not reflect the reality of what the standard rooms are like. The rooms are very small, either noisy air conditioning or non at all. Blind was full of holes, carpet stained and everything a bit shabby. Very disappointing as I paid for this as a treat for my daughter and it just made her cry

I liked the reception staff Kevin (front desk) that helped me with the hotel stay receipt issuance specific to my request ! Great place to stay and great staff ! Highly recommend !

The room was tiny and the shower room barely had enough space for me to move in and I am slim. But the worst thing was the lack of air conditioning. The room was boiling and although a small portable fan was provided, all it did was circulate warm air. It was not worth the price at all.

I was in a ground floor room with a window onto a small courtyard. Not as nice as it sounds. The room was very basic with air con not working. They had provided a fan but that was loud and not really helpful in the 26 degrees in London this week. The room had full spot lights with no lamps near the bed which would have been better than having bright spot lights shining down. I had to use the light from the wardrobe in the end. The 'desk' that was in there was just big enough for a laptop but it was squished against a cabinet and the chair was dirty and very poor quality. The bathroom was poorly maintained, paint work around the door frame very poor finish, you could see the wood. The shower tray was marked which gave the appearance of being dirty. The sink was also stained. There was a towel rail in the bathroom that was on the entire time. That just made the room hot as well and is a total waste of electricity. You should have the option to turn it off. I had to keep the bathroom closed to try and cool the room down but that didn't really work. You were there hit by a wall of heat every time entering the bathroom. The carpet wasn't great either, very dirty and stained. Could do with a complete refresh. I felt I had been put into the room because it was a cheaper via Expedia. They also need to sort out the doors along that corridor and the doors going into other hotel rooms because they bang a lot and the room doors stick which adds to the banging.