voco READING by IHG

Lovely comfortable room, very friendly staff.

Good hotel but the room was cold - I complained and was told someone would come up and sort thing - I waiting 30 mins no one came! I phoned back to reception but was told they could warm the room centrally - no improvement so put a few layers on, I mentioned it again at reception when checking out but no gesture or offer which made the score poor!!!

Great first stay - room upgrade was appreciated. Just wish I’d been staying longer than one night

Volvo is always a lovely place to have a family holiday. It has all you need. The staff is very welcoming

Good overall, room was lovely

When we arrived the ladies on the desk were very welcoming. They went out of their way to make our stay comfortable.

Whilst the hotel was large, the staff didn’t seem equipped to deal with more than one thing at once. Drinks at the bar took 25 mins to come to the table (we were the only table in there). At dinner we asked for some broccoli for the children as zero veg on children’s menu. They served broccoli with adult mains but the chefs refused to give any of this as a side for children. They said it was too expensive (even though we offered to pay). Fine for adults wanting a room but wouldn’t recommend for food, drinks or being family friendly.

Stay here a lot and always a pleasant hotel

Family room was fantastic. Two superking beds plus a comfy camp bed. Fantastic. Excellent menu choices in the restaurant for dinner & the staff were really attentive & friendly. A couple of things to improve on…very limited vegan options for brekkie. Our daughter is dairy-free & butter was the only option to put on toast, no margarine etc. It’s a minor point but so easy to put right.

Staffing was awful in the bar. Took half the plates left the rest until we left. Probably could have left without paying thats how much attention we got. Went to the toilet to find one of the staff members on the toilet just chilling on their phone when we had been waiting for out the rwst of out plates to be cleaned and drinks to be ordered. Awful service. Checked out, never even asked how our stay was. Ok hotel but terrible service.

Attached to Reading FC. Staff/room/food was excellent.

I did not check out the breakfast but the bar offered good choices

This was our fourth stay at the hotel, extremely busy (apparently full), service & amenities still at a high level of standards.

The bed, pillows and duvet was 1 of the most comfortable I've slept in, top quality. The staff were welcoming and helpful. Didnt eat there but there were options that looked good. The hotel felt spacious, modern and well maintained. Plenty of parking and several retail parks close by.

We love the room type. A wide floor to ceiling window provides a bright and panoramic view. Room is clean and big. You have all amenities you need. The day we check in is my daughter’s birthday. Staff wrote her a birthday card and prepared a birthday treats for her. That’s lovely.

Lady on reception was very helpful & friendly

Everything was perfect

All good nice stay with exception of no hot water for shower. Reported to reception

Very comfortable

What a lovely weekend break we had - nice meal in the bar, breakfasts were delicious, room was comfy - the shower was fab. Just loved it overall