Hotel Belair

Great room albeit a bit more furniture would have made it more comfortable- ie seating for 3 people not 2 since since we have a room that apparently would have slept 4…. , great view, amazing breakfasts and lovely helpful staff. Only other point would be the amenities which were attached to the wall and not as luxurious as i would have expected for a hotel at this level so this let it down. Nice location on outskirts with a welcome walk back after dinner.

You can not get better than Bel Air. The staff truly cares about your stay. The rooms absolutely perfect, (Americans like me) AC works so well. The morning breakfast buffet was more than enough and extremely tasteful! Thank you for having us and we hope to be back again

We stayed at this hotel for six nights. The location and sea view are absolutely stunning and were the highlight of our stay. The housekeeping staff were consistently kind, polite, and helpful, despite what appeared to be a difficult working environment. Unfortunately, our experience with the management and front desk was the exact opposite. They were consistently rude, dismissive, argumentative, and unwelcoming. Not once during our stay did we feel genuinely welcomed. The hotel also seems determined to charge extra for almost everything. Need ice? €10 service charge. We also asked for drinking water and were told they could provide two cans, but they would simply be deducted from our daily housekeeping water allowance. It felt unnecessarily petty. The centrally controlled air conditioning was another major issue. The room never became cool enough, and when we raised the concern, the manager simply said, quite bluntly, “That’s how it is.” We eventually had to request a fan just to sleep comfortably. What bothered us most was witnessing management speak to housekeeping staff in a raised, degrading manner on more than one occasion. In summary: beautiful location and incredible views, but these positives were overshadowed by an arrogant, disrespectful management team and poor customer service. We would not stay here again.

We stayed at this hotel for six nights. The location and sea view are absolutely stunning and were the highlight of our stay. The housekeeping staff were consistently kind, polite, and helpful, despite what appeared to be a difficult working environment. Unfortunately, our experience with the management and front desk was the exact opposite. They were consistently rude, dismissive, argumentative, and unwelcoming. Not once during our stay did we feel genuinely welcomed. The hotel also seems determined to charge extra for almost everything. Need ice? €10 service charge. We also asked for drinking water and were told they could provide two cans, but they would simply be deducted from our daily housekeeping water allowance. It felt unnecessarily petty for supposedly a 5-star hotel. The centrally controlled air conditioning was another major issue. The room never became cool enough, and when we raised the concern, the manager simply said, quite bluntly, “That’s how it is.” We eventually had to request a fan just to sleep comfortably. What bothered us most was witnessing management speak to housekeeping staff in a raised, degrading manner on more than one occasion. In summary: beautiful location and incredible views, but these positives were overshadowed by an arrogant, disrespectful management team and poor customer service. We would not stay here again.

The views from my balcony were amazing. The hotel was clean, and the pool was cold, and the free breakfast was delicious. My one issue was there wasn't a shuttle option into the city center, so we had to walk 20 minutes each way and the hotel is up a hill. Otherwise, everything was great!

The views from the hotel of the Gulf of Naples were incredible. Could have sat on the balcony for days and looked out at them. The breakfast was also a highlight - the a'la carte menu was much appreciated, and dishes came out cooked as requested. We had a sea view from our room, and it did not disappoint. However, the room was clearly under the carpark or potentially the road, and in the evenings the noise from the road / cars was very evident. I guess this is the compromise for effectively building a hotel on a cliff! We recognised the issue after the first night, but as we were only there for a short stay (two nights) didn't think it was such a big issue to request a room change. Apart from the noise from above, the room itself was lovely, and had everything we needed. We very much enjoyed utilising the private path down and back to the marina, but recognise it is not for everyone if mobility is limited or steps are not your friend. Overall, would recommend this hotel. The view is insane, the staff are friendly and helpful and the breakfast alone is worth staying the night.

Great luxury hotel and amazing staff, always available to make the holiday perfect

Very impressed with the cleanliness, the professionalism of the staff, and the view from our seaside balcony! We stayed here for our honeymoon and it felt extremely Romantic. The breakfast was top notch and the beach club was really great for breaking up the excursion days!

A beautiful property with stunning views. The staff were always very helpful and attentive. We enjoyed the included robes and slippers. Breakfast included fresh and well prepared products although it was a little restrictive. There was plenty available to start your day though. Overall a great place to stay.

Our stay was magnificent. Truly top-notch in so many ways. We appreciated how clean and comfortable the facilities were. Staff were the kindest and helpful I’ve had anywhere in the world. We especially enjoyed the pool and stairs down to the beach and marina where we ate several meals. The hotel restaurant was another highlight, especially the complimentary breakfast. We also joined for dinner which was elevated with exceptionally attentive and accommodating service. Two small negatives - water is provided sparingly, we wished there was an ability to fill up a cup or bottle ourselves as needed. Also, a couple moments seemed like the staff was too involved and we’d prefer slightly fewer touch points, but that’s just the kind of travelers we are. Finally, the views and balconies are divine and we opted to stay-in our final day instead of visiting Capri. We would return again and I would recommend to travelers who can afford it.

The Belair is one of he most gorgeous hotels we have stayed at. Our room had an amazing view of the Sorrento coast, the breakfast was fantastic and the service all around was indeed 5 stars. The location was just a short walk out of town, but I would recommend this location for your stay as it gives you the views as you sit higher above the coast.

We loved our honeymoon stay at Belair! The staff is so welcoming, they make you feel at home. Breakfast was one of the highlights: great selection (both buffet and à la carte menu), some delicious pastries. The hotel is a 15-20 minute walk away from the busy downtown area, so it feels more peaceful and calm. The views are unbeatable, the property is well maintained - highly recommend!

This hotel was a dreamy slice of paradise! Each staff member of the hotel and restaurant were incredibly kind, welcoming, and helpful. The views and sunsets are stunning, and my room always felt cool and comfortable. It’s a short and easy walk into the town plaza for shopping and dining. I would be so lucky to come back to this special place!!!

We stayed 4 unforgettable nights at Hotel Belair in Sorrento, and the entire experience was absolutely unbelievable from beginning to end. Our room had one of the most breathtaking views we have ever experienced — overlooking the sea, the beautiful city on the high cliffs, and the magical coastline that felt like a dream every single morning and evening. The room itself was elegant, spotless, and beautifully decorated. The ceramic details throughout the hotel and rooms were absolutely stunning and added such an authentic Italian charm and luxury feel. The breakfast included with the room was truly exceptional — fresh, delicious, and with an incredible variety every morning. On our first night, we decided to have dinner at the hotel restaurant, and the food was so outstanding that we actually canceled reservations we had at other restaurants just so we could continue dining at the hotel. Every meal was excellent. What made our stay even more special was the incredible team. We want to especially thank Stephania and Maria at the front desk for their warmth, professionalism, and kindness throughout our stay. A special compliment also goes to Francesco and all of the wonderful ladies and assistants serving in the restaurant — the hospitality was first-class and genuinely heartfelt. This hotel delivers luxury, beauty, comfort, and service at the highest level. Yes, it is a pricey hotel, but if you can budget for it, it is absolutely worth every euro and truly one of the best.

What a lovely property! The staff is wonderful and so very helpful. We LOVED breakfast on our balcony each morning overlooking the beautiful sea. Our accommodations were lovely. This is a must stay property!!

This property was hands down the best place we have ever stayed at. From the service to the food to the amazing scenery everything was so perfect for our honeymoon. Thank you Bel Air for making it so special!

Breathtaking ocean views, fantastic staff. Would highly recommend. Breakfast selections were impeccable!

What a stunning hotel, we loved our stay at the Belair in Sorrento. Little touches such as email correspondence enquiring our purpose for the stay. A 30th celebration for my son and reassurance the Belair staff would do all possible to make his birthday a memorable one. All the staff we found exceptionally helpful and kind, in particular the Restaurant Female Manager personally enquired about our daily plans and voiced genuine concern for my son's foot injury which he really appreciated. A surprise chocolate birthday cake at breakfast was a nice touch and happy birthday sung by the breakfast staff too. Our rooms were spotless and cleaned twice daily. We had a beautiful terrace each with spectacular views over Sorrento Town and Vesuvius. One of the reasons I chose this hotel was to look back onto Sorrento and this did not dissapoint. We walked into town in the evenings and there is a bus stop directly outside which we used for the train/bus station and Marina Piccola. We all wholeheartedly recommend the Belair, we appreciated it's peaceful serenity and the genuine warmth and kindness of it's staff. Thank you Belair.

Hotel Belair was rated 5 star. In American ratings, I would likely give it 4 star as things were a bit sparse in the room in terms of a warm and cozy feel. But it was very lovely, clean and the staff was awesome. People were so kind and friendly and I would highly recommend the hotel.The location was great too. We walked into town every day - may be a little bit of a walk (with a hill) for people who have a hard time walking, but we liked getting the exercise before and after our meals.

Most hotels in this price range offer a full free breakfast instead of just continental breakfast.