Hompton by the Beach Penang

The hotel's location might be good, but I wasn't satisfied with some of the services. For example, the elevators were so slow that I waited 15 minutes for one to arrive. Also, the pool water was cold, and I couldn't enjoy swimming. My room wasn't cleaned despite my having a cleaning card. I asked for slippers, and three times they brought me a toothbrush; there seems to be a communication problem.

One of the worst hotel experiences my family and I have ever had. The first room we were given had an overwhelming sewage-like odor. It genuinely smelled like raw sewage, to the point where it was impossible to stay in the room and we immediately requested a different one. Unfortunately, the second room wasn’t much better. The bed linens were stained, so I called the front desk for clean sheets. I wish I was exaggerating, but housekeeping had to bring nine different sets of linens before we finally got one without stains. Almost every set had visible stains, including what appeared to be blood. This is completely unacceptable and raises serious concerns about hygiene. The soap provided in the room was also extremely poor quality and felt very cheap. To make matters even worse, while my family and I were having dinner in the lobby restaurant, a mouse ran right past our table. Seeing a rodent in a hotel’s dining area was the final straw. The only positive thing I can say is that the staff member who kept bringing replacement linens was polite, patient, and genuinely tried his best to help. Aside from his efforts, this hotel was a complete disappointment. Between the unbearable sewage smell, the unsanitary stained linens, and seeing a mouse in the restaurant, I cannot recommend staying here. There are far better hotels in Penang that actually meet basic standards of cleanliness. WOULD DEFINITELY NOT RECOMMEND!

Nil

Great location. Everything is just a Grab away. Spectacular ocean views from our room. Outstanding breakfast and staff, thanks Raj. See you when we return to wonderful Penang.

The hotel is a bit more dated than I expected, but the staff provide good service. The breakfast is fairly average.

This property is looking fairly tired. We had a superior room with incredible views and lovely high ceilings, so the room was spacious and easy to relax in. It is, however, in need of some maintenance - chipped laminate, water damaged skirtings etc. The staff are exceptional, very friendly and helpful, super respectful. There was one waiter in particular we would like to give a shoutout to - my apologies for misspelling his name, which I believe is Jhorarule - he was absolutely lovely; even if he wasn’t serving us himself, he would come over and say hello and make sure we were okay. It was the staff who really made our stay so much better.

The sound proof of the room was not good enough especially closing door ‘bang’ noise. The bed sheet was spotted some hairs from the last guest.

The property has aged since we were last there in 2022 and 2024. The buffet dinner at the Spice Garden is still pretty good with lots of varieties.

Writing The stay was amazing. Despite the remote location — you need to take a Grab to get to the city centre — the ocean view was absolutely worth it, especially for the price we paid. The room was clean, and the staff was wonderful. I would definitely recommend purchasing the breakfast, as it was excellent. We also received a couple’s discount when purchasing breakfast directly at the restaurant. In addition, we had an amazing dinner at the downstairs restaurant with a beautiful ocean view. On the downside, be careful with the step when entering the bathroom. I also wish there had been more than just two bath towels provided, and another one placed on top of the toilet bowl. It would have been nice to have more than one bottle of combined hair and body wash in the shower as well. My husband used the gym and mentioned that the air conditioning seemed to be turned off all the time — working out in a stuffy room without AC was quite uncomfortable. It also seemed like a very strong air freshener was being used to mask the smell. Overall, it was a great stay, but there is still room for improvement.

Not a great experience, room was dirty , room safes did not work , terrible sound proofing, very outdated and not a pleasant stay

Good food court opposite hotel. Can walk to it.

Room 3301 sky suite Huge room on top floor Big bathroom Great views looking through all windows Breakfast excellent lots of choices Pool area ok not much sun Beach go on it walk to the right as tide comes in Lotus shop nearby Taxis easy on grab to go anywhere Mr Wei Yuan very good on front desk

This property is quite old, according to our Grab driver it's about 50 years old and it shows. They only have 3 lifts, one of which wasn't in service the entire time we were there. The lifts were slow and crowded. Our room had torn bedding the day we checked in, the bathroom had grime under the sink. This property way past its prime. The only thing they have going for them is its location and the people who work there, service was excellent. Everyone greeted guests with warm smiles. The breakfast buffett was very good, that alone made up for much that is wrong with this hotel.

Beachfront and clean.

The steam room was not available during our stay.

A little worn

Really nice staff and great restaurant with a terrific breakfast brunch buffet.. Nice room & pool. Across from hotel is a good night market with fresh local food and cultures to enjoy for reasonable prices

Great location, clean.

The hotel is right on the beach and next to a hawker centre serving good food and durian The room has full ocean viand super spacious.

Really enjoyed our stay at Hompton, great location for access to Gurney, Buterfinger or Georgetown, friendly helpful staff.