TRIGO KUALA LUMPUR

Dear Basyirah, Thank you for taking the time to share your feedback following your recent stay Trigo Hotel KL. We truly value all guest reviews, as they are incredibly important to us and help us to continually improve both our service and our guest experience. We are delighted to know that you had such an enjoyable stay with us. I am genuinely sorry to learn that your experience did not meet your expectations, and i would like to sincerely apologies for the shortcomings you encountered, particularly regarding the external noises from the outside our building, this is certainly not the standard we aim to deliver. We are Enhancing our guests comfort remains one of our highest priorities, and improving the soundproofing of our guestrooms is currently a key focus. As part of this initiative, we have completed a prototype guestroom with enhanced soundproofing and are currently conducting comprehensive decibel (dB) assessments in four selected guestrooms. The results of these evaluations will guide the next phase of our soundproofing enhancement programmed. We are committed to providing a quieter and more comfortable environment for all our guests and sincerely appreciate your patience and understanding as these improvements are implemented. Thank you once again for choosing Trigo Hotel KL and for sharing with us your valuable feedback. Kind regards, Mr. Anthony Savaridas Hotel Manager Trigo Hotel KL

Dear Muhammad H R, Thank you for your feedback. We're glad to hear you had an enjoyable stay and found our staff friendly. We also appreciate your comments about the food and will use them to improve our breakfast offerings. We hope to welcome you back again soon. Warm regards, Mr. Anthony Savaridas Hotel Manager Trigo Hotel KL

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise that the noise from motorcycles in the surrounding area disrupted your sleep and affected your stay. We understand how disappointing this experience must have been. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Mr. Anthony Savaridas Hotel Manager Trigo Hotel KL

Dear Valued Guest, Thank you very much for your wonderful feedback and high rating. We are truly honoured to be considered the best hotel in the Medan Tuanku area. Your support and kind words mean a lot to our entire team. We look forward to welcoming you back to Trigo Hotel KL again soon. Warm regards, Mr. Anthony Savaridas Hotel Manager Trigo Hotel KL