Hotel Palacio Mundo Imperial

Resorts
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8.6
/10
Very Good
1,005 reviews

What Guests Say About Their Stay

JASON

10.0
/ 10
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.

Kristine

10.0
/ 10
The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.

Silvia

10.0
/ 10
Clean rooms, friendly staff, good restaurant options and food. Free transportation to all Princess properties which was nice surprise specially if you dont rent a car, that makes the experience even more comfortable and safe for guests staying here.
In the Area
See Map
Boulevard Barra Vieja No. 3, Acapulco de Juárez, Estado de Guerrero, Mexico, 39931

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
Hotel Palacio Mundo Imperial is located in area / city Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Palacio Mundo Imperial

Boulevard Barra Vieja No. 3, Acapulco de Juárez, Estado de Guerrero, Mexico, 39931
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Lobby Hotel Palacio Mundo Imperial
Exterior 2 Hotel Palacio Mundo Imperial

Discover More About Hotel Palacio Mundo Imperial

Location
Hotel Palacio Mundo Imperial is located in area / city Acapulco de Juárez.

About Hotel Palacio Mundo Imperial

From business event to corporate gathering, Hotel Palacio Mundo Imperial provides complete services and facilities that you and your colleagues need.

Not all resort allow guests with pets, but Hotel Palacio Mundo Imperial welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Have fun with various entertaining facilities for you and the whole family at Hotel Palacio Mundo Imperial, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Palacio Mundo Imperial is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel Palacio Mundo Imperial.

All facilities in Hotel Palacio Mundo Imperial

Bar, Cafe and Lounge Hotel Palacio Mundo Imperial
Bar, Cafe and Lounge
Swimming Pool Hotel Palacio Mundo Imperial
Swimming Pool
Entertainment Facility Hotel Palacio Mundo Imperial
Entertainment Facility
Fitness Center Hotel Palacio Mundo Imperial
Fitness Center
Functional Hall Hotel Palacio Mundo Imperial
Functional Hall

Things to Do

  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Shops
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Game room
  • Volleyball
  • Tennis court

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Family-friendly Facilities

  • Kids club
  • Children pool

General

  • Banquet
  • Terrace

Accommodation Policy & General Information in Hotel Palacio Mundo Imperial

Translate
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Contactless check-out is available, Beach nearby, Essential workers only - NO

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Palacio Mundo Imperial
407
Number of floors in Hotel Palacio Mundo Imperial
9
Another facilities in Hotel Palacio Mundo Imperial
Outdoor pool, Spa, Health club, Garden, Shops

Frequently asked question in Hotel Palacio Mundo Imperial

What are available facilities at Hotel Palacio Mundo Imperial?
There are top facilites at Hotel Palacio Mundo Imperial such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Palacio Mundo Imperial?
The standard check-in time at Hotel Palacio Mundo Imperial is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Palacio Mundo Imperial provide breakfast?
Yes, Hotel Palacio Mundo Imperial provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Palacio Mundo Imperial?
Hotel Palacio Mundo Imperial is a 4.0-star hotel.
How many floors does Hotel Palacio Mundo Imperial have?
Hotel Palacio Mundo Imperial has 9 floors.
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More Reviews from Other Guests in Hotel Palacio Mundo Imperial

8.6
Very Good
From 1,005 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Palacio Mundo Imperial

Number of reviews per page
20
40
Top reviews
Alvaro
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

El hotel no está frente a la playa. Muy tardado el check in.
Gabriel
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The charge from use the amenities
Karina
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Some of the staffs people are not the most qualified or kind
Luis Alberto
icon-with Partner
with Partner
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Read More
jorge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Le hace falta bastante mantenimiento en general El personal es muy atento
Antonio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Customer service was great. The hotel itself is beautiful and very clean.
Diego
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Liked the place and it’s location
Taaren
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Read More
Martin Gabriel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Good food, clean place and friendly staff, safe atmosphere.
Amalia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Good time there
Fernando
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Read More
Armando
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
anette
icon-Leisure
Leisure
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Juan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Todo me gusto
Raul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Read More
Irma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Todo
JASON
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Rodrigo
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

good
JESUS
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _
Jimmy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

ok
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Palacio Mundo Imperial

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,005 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Palacio Mundo Imperial

Number of reviews per page
20
40
Top reviews
Alvaro
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

El hotel no está frente a la playa. Muy tardado el check in.
Gabriel
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The charge from use the amenities
Karina
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Some of the staffs people are not the most qualified or kind
Luis Alberto
icon-with Partner
with Partner
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The stay at this hotel was not what I was expecting at all. I paid more to have a better room and to begin it took over an hour to receive my room and a lady that was helping the girl that was checking us in was very rede and had a terrible service. It is not close to the beach and the pools close at 10pm but the worst part of all is that that we stayed at a better room and it was floated and ended up falling asleep with the maintenance guy fixing the roof. I will never stay here again. room and it took over an hogetp
Read More
jorge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Le hace falta bastante mantenimiento en general El personal es muy atento
Antonio
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Customer service was great. The hotel itself is beautiful and very clean.
Diego
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Liked the place and it’s location
Taaren
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Read More
Martin Gabriel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Good food, clean place and friendly staff, safe atmosphere.
Amalia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Good time there
Fernando
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Read More
Armando
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
anette
icon-Leisure
Leisure
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Juan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Todo me gusto
Raul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Read More
Irma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Todo
JASON
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Rodrigo
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

good
JESUS
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _
Jimmy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

ok
Number of reviews per page
20
40