Berjaya Makati Hotel (马卡蒂成功酒店)

Good amenities, great central location and best of all , very attentive and capable staff. A very enjoyable six days at Berjaya Hotel.

Honestly I have Mixed feelings regarding this hotel! They originally put me in a Very Dated but extremely large room on the 17th floor, as I arrived after midnight I didn't really care too much as all I wanted to do is sleep and I slept very deeply but the next morning I started noticing a funny smell, but I thought it'd dissipate, so I went out for the day and did my thing, then in the evening when I got back at 1830 I noticed the smell got more intense and I also noticed across the hall and also the unit next to me they were doing construction on and the smell was all the fumes from the paint thiners and other chemicals. I went down to the reception and complained they said all they could do is spray some air freshener in my room, I was not impressed I asked to be moved. I was told it was impossible. I rolled my eyes and walked away. I went out again for dinner this time and came back around 9pm and again the smell got more intense as they left all the doors of the rooms under construction open. I went back and complained again. Finally they offered to move me. They were going to give me a handicap room which was actually smaller than the room that I currently had, I refused then they ended up moving me to a nicer room with a king size bed instead of the queen that I originally had. My 2nd and final night I did sleep well as well in the new room.

Overall good value and amenities.

Pleasant and helpful staff.

Staff and location

The room good, the staff good , the WiFi no good, and if you are on the very top floors you can not sleep from the noise of the pump in the roof of the hotel.

Very good location. Good value for the money.

Great

Always good

Great

Amenities tv poor channels no smart tv you need too ask for one too be installed, they have no normal tea only green no milk only leave 2 sugars in room cleaning room leave no new soap

Very good service

Stayed in the premier suite , was clean very large room 24 hr restaurants everywhere very convenient, its a yes from me

too old needs major renovations

Cheap looking hotel that smells very badly.

Near nightclubs

Firstly On arrival for check in almost 2 late .. the next morning required room service at 9am nothing made another request at 6.30pm and waited 2 hour's . The carpet in the room was Disgusting there was BUG'S on the tables. The air-conditioning was like a heater on low heat.. I was abused by a visitor to the Berjaya hotel with a aggressive behavior and threatened in the lobby area.. Quite a few times I found the room wasn't fully serviced from time to time I had to request certain things either towels or request trash bin to be emptyed.. the shower screens had Stains All over.. Apon check out the house keeping checked the room the room was ok but was told that there's 2 small size towels that was dirty and asked me to pay for them I couldn't believe what I was hearing If I was to have a shower and use the towels do I need to keep them clean or Wash them so I won't be charged for them seriously I couldn't believe what I'm hearing it's insane.. the front desk stuff were very rude and always chatting among them self's while waiting to ask someone for what ever I require. In All honesty I've never ever encountered anything like that before from any hotel in the Philippines which I've stayed in over the years by booking through Expedia. Overall THE HOTEL ROOM WAS DISGUSTING Stuff zero helpful Management didn't offer anything for the inconveniences All the manager did was approached me one Mid morning and said I saw your review .. Final words this hotel is not family friendly

The carpet in the hallway and in the room stinks and dirty. The air conditioning remote is opposite of setting. If you put the thermostat on 16 centigrade it’s hot. Put it on 23 too cold. Food sucks no variety. The staff are polite and helpful. We will not go back to this place

old rooms , dirty floor mats. location also a bit shady

Tired but serviceable hotel. Lovely staff