Crown Regency Prince Resort

Elevator still under maintenance

Elevator: not functioning Generator: not working. we were there when power in the island was down. Behind furniture: very dusty Balcony railing: too low even for a 5.3 ft guy like me Resto/Cafe: not in operation

When we stayed here it was undergoing maintenance. The lifts didn’t work and the rooms next to hours were being worked on - installing AC units Our rate included breakfast - we had to walk 20 mins to their sister hotel for breakfast ! If we wanted breakfast we were asked to eat in our rooms or outside seating area - the dining area was closed. The breakfast was bought up from the sister hotel and sometimes cold when it arrived Location was good, stafff were friendly

Had to be moved to another hotel and wasn’t communicated or organised in the best fashion. Having said that staff were great!

Nice and affordable place to stay

It was bad they are ready to open for guest after the six months closure.

I booked at the crown regency prince hotel. When i arrives at the frontdesk i was advised that they are upgrading me to another regency hotel which was the crwon regency courtyard and the lady at the fd told me that this is also located at station 2. We waited for a good 30 mins for their service shuttle that never came said it was not avail and we were assisted by their staff instead to ride a tricycle. They did not even have the decency to call me ahead of time so I didnt need to pay 120 only to find out im not staying there when i asked whats the reason she said they are trying to fix several things but there were guests there when we were waiting. After 2 hours we were finally given a room at the courtyard which was basically just rooms in a building doesnt even look like a hotel. The room is nice thou but it was a dead spot. My wifi didnt have signal and theirs were not working either. And station 2 is the end of station 2. I chose regency prince because i did not want to walk far but this was way farther than talipapa. Hot water was not working. Yellow water comes out of the bath tub and when i requested for coffee took them more than an hour to finally have someone deliver that to our room. Not my money's worth! Bad service! Will never stay here even for free!

My experience wasn't very good :(, air conditioning did work, wifi was very slow, service was slow but friendly,

Staff great polite and help location, quiet but not far away to shops and restaurants,

The staff were lovely and kind, but I had requested a beach resort with Ocean view, this was a step up from a Hostel in a noisy crowded street, a walk to beach. There was not even a little refrigerator in the room, in the tropics! No Business center, exercise room or pool.After staying at World of Dreams in Manilla I was shocked Expedia arranged this. Because people were so nice I didn't want to blame them and we made the best of it. Also, I had to sign if I got sunscreen on any linen I'd have to pay for it! I'm on an island for goodness sakes!

As Always you get what you pay for. The price was Low so also the standard of the hotel.

Web ads state wave pool and shuttle van. Staff says not true. Booked for 2adults/1child in 2 beds. However the towels only For 2ndadults. child towels etc. Cost extra. The staff at the desk were unhelpful. The guards were helpful in getting us to jetty for 8 bags that my 7mo. Pregnant wife my child and myself had to handle alone. We couldn't get help at checkout and no cart either. We had help getting In room and taking money but end of stay we felt we were of no more use 2 them and on our own in the rain with 8 bags/7mo. Pregnant woman/child in tow. I was forced to extend for 2 days due to sick child and bad weather. it was a nightmare compared to other hotels we visited on island in past trips. They would not honor price with a visit to desk. Staff said redo online or the fee is more than 2x first rate. That took time. they couldn't verify so I was made to wait 30/40 minutes before being allowed to keep room that I already showed Cnfirm.# to. I also had to forward my email proof of payment w/personal info. as checkout time neared I didnot know if they expect us to vacate room till they find info I already gave them. The hotel is old for what I had believed to be a higher end hotel chain. no staff motivation to help the guest. Dirty and missing tiles were that of lowend hotel.not on beach and no help by staff to find path to beach

The website states many amenities that are NOT offered such as shuttle to jetty port and use of swimming pool which they don't even have on this property and you aren't allowed to use at their other property contrary to website information. We could not get any help getting our 7 bags from our room to the lobby at checkout ad it was myself a child and a 7mo. Pregnant wife yet I couldn't get help. The doormen were helpful in finding pay transportation at least and they were the only friendly people I encountered in the property. They used a loud machine for some reason at 11pm. One night till I told them to stop. Further the staff was not helpful in most of the needs I had. The hotel is not well maintained considering it is supposed to be a higher end hitel. And the extending of my stay due to weather was a nightmare. I stead of simply honoring the price I got online the very morning that weather and a sick child forced us to stay I had to find a computer to re register via. Website or pay nearly 3 TIMES the rate. I will never stay at any crown regency property again. Neither will anyone in my family or my company

We booked a queen sized bedroom but was given a room with a double bed plus one single bed. So, we got an extra bed to put our stuff. The hotel attendants were nice to show us the direction to the beach and to the nearest attractions. White beach is just 2 minutes walk away from the hotel. Staff there were willing and trying their best to answer all our queries. Beds are comfortable enough, not too hard or too soft

very deceiving photos..I hate their food and elevator don't work.

Is a nice hotel, 4 minutes walking from the beaxh, the staff is really nice

I booked this hotel on a whim, as I am familiar with the Crown chain. It was up to par with what I expected---close enough to interesting points, shops, massage places, and the famous milk shake place in Boracay. No pool nor beachfront, and resto hardly had food when we were there, but these weren't a problem. It could get a bit noisy in the hallway when some guests are walking, but that was pretty tolerable. Overall, great value for money.

I really like the location of the hotel which is the best area of the boracy.

Clean rooms,good location and excellent customer service.

Comfortable..