Mandarin Plaza Hotel

Good service

Ourseandong service and support.

I have arrived at 4am at the property due to there check in policy I have charge full amount which is fine, room was spacious and clean, coffee amenity were present which is I love it as coffee lover. However I have requested for MUR but no one attended until I came back from the room which is disappointing, no bidet in washroom. Overall concept of the room is outdated its not reflecting a luxury five star mandarin property.

N

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What a gem, the rooms we spacious and staff went above and beyond to help! Jeneryl A, Mark B., and CJ M. assisted with an issue and made my day with how professional they handled the difficult situation! The breakfast was not worth the cost and it is odd to me that they wanted to charge for extra towels, obviously cannot hold that against the staff for the odd policy. Overall though, I certainly recommend this location as the stay was great!

Clean room

Near everything

Clean room. Very efficient staffs.

All was all good

Good location close to Ayala Mall, clean, large rooms with tile floors. Clean bathroom with good water pressure and warm water. Staff professional and polite. Some street noise can be heard but this is not terrible. There’s a 7 Eleven across the street that’s open 24 hours, helpful if hungry in the middle of the night. They have a spa and a pool but I did not take advantage of this. They ask for 2000 pesos security deposit , annoying but probably normal for these mid range hotels afraid that people do something to the rooms. They offer breakfast but I did not try their breakfast. All in all I would stay here again if the price is right. I psi’s a reasonable price when I stayed one night. If there’s anything they can consider improving it will be their lobby. While it looked impressive with high ceiling , it looked dark and dated. They should consider adding some furnitures, plants and better lighting.

We loved the large room and the breakfast buffet

TV don’t work

The hotel was clean, the staff was courteous and it was close to all the shopping one could want to do.

Executive room was spacious and clean. Staff were FANTASTIC at every position. ALL were honestly eager to assist, help, etc.. Breakfast (free) was good, room service was good. AC worked great in room, probably overall the best hotel in the Philippines all around - real close to Ayala Mall as well, underground parking (free) for my motorcycle, etc.... Be VERY careful in bathrooms, as tile gets wet/slippery. Overall, highly recommended, and I have stayed in dozens over the years. This will be my go to in Cebu!!

Helpful staff! Clean spacious rooms!

Great

Staffs are accommodating and rooms are decent and clean

Great hotel

Great hotel