Stonehill Suites

Amazing team of people and facility was Great !

My stay here at Stonehill was Great ! Exceeded expectations. Although the sky bar was bieng remodeled this was not an issue .. there was a nice little Cafe downstairs that provided everything you need. The food was reall good the breakfast was really good. The room was clean and modern and stylish. The tile and stonework were a very nice touch. Room layout was great.. keep in mind which room you are booking as hotels.com sometimes is not accurate with room you book. The Staff.... im terrible with names but I have to say as a solo traveler Everyone here was so unbelievably friendly kind and helpful. Even booked me a Grab taxi a time or two. Always smiling and VERY proffessional. This makes a huge impact on this establishment and I hope management and ownership takes not of everyone effort to make this a safe and great place to stay. I was hesitant to book here as there are so many nice places to stay. But im so glad I chose Stonehill. This experience I will remember for the rest of my life. Perhaps return one day. There are some older reviews that are highly critical and negative about this place. But that was then and this is NOW ! -thank you for everything

The restaurant is always the place I look forward to! And the staff is very helpful and welcoming. Of course, the rooms are great.

Very prompt and very responsive when you needed assistance.

Great hotel and great staff

All the staff were amazing helpful and friendly

Aircon was very good

Yes the staffs are very friendly specially the staffs in the b

Room, breakfast, service

Friendly staff, clean room but should provide more than 1 coffee in the room.

Overall, I like the hotel's cleanliness and service.

Clean

Satff was so accomodating!

Very nice newer hotel, well maintained. No swimming pool and the restaurant was closed for renovations but the breakfast cafe was open.

The Hotel is in a quiet location which is good in my opinion. There is an easy walk to the main street, where you are able to access, cafes and shopping malls either by taxi or the Maxim car (i.e. like Grab) from the Hotel or use the air con buses or jeepneys. Hotel is a lovely decor and is clean. Rooms are a good size beds are very comfortable bathrooms are always cleaned. Room cleaning is done each day. Front desk staff always helpful with any enquiry I made. Breakfast is adequate. At the moment there are renovations going, so the actual dining room is closed so breakfast and dinner service is provided through their cafe on the ground floor adjacent to reception. Also under renovations is the gym and the sky deck on the roof. One thing that was a little strange is that I had to contact the front desk every 72 hours to get the Wi-Fi reconnected and have a new password developed which I thought was a bit strange. But overall, I'd say this hotel is a real nice place to stay in Bacolod as it is centrally located in the city.

The room is great and comfortable and clean the staff are approachable. The price is worth it. I recommend this place

Everything was great except the coffee provided in the room when we used it was hard and it’s like an old one.

We recently enjoyed a wonderful stay at Stonehill Suites. From the moment we arrived, the reception staff were incredibly kind, attentive, and accommodating. They made us feel welcome right away. The room we were initially given was spacious and featured a comfortable bed with plenty of storage options, which we really appreciated. When it became necessary for us to be relocated, the reception team responded quickly and efficiently, providing us with another excellent room that met all our needs. Their professionalism and prompt service made a potentially stressful situation seamless, and we were delighted with the new room. The food and beverage staff were also outstanding. Both the breakfast and dinner teams went above and beyond to ensure that my wife's dietary restrictions were addressed. We were grateful for their attentiveness, and we enjoyed many tasty dishes during our meals. Additionally, the housekeeping staff was meticulous, keeping our room tidy and assisting with laundry and other requests, which added to our comfort. While the hotel could benefit from some maintenance updates, the outstanding service from the staff made our stay truly memorable. We highly recommend Stonehill Suites to anyone looking for a welcoming atmosphere paired with exceptional hospitality.

We had a small issue with our AC the first night but they were happy to move us to a new room to accommodate us. There were a few areas of the hotel that were maybe under construction/renovation, but overall it was very nice and the staff were great!

When we got there, i was having a very bad day, lost price of flight and room in manila, as somehow our bioking got changed and our loss. I needed a drink in the bar and chat with strangers to calm down Booking in, the said the bar and shy lounge was not avaliable, thats what i needed. I saidvit was in the listing, if the can not provide i want my money back so i can go elsewhere, they said no. I agreed to a bottle of wine and a piece of cake, but in a quiet room was hell, i needed someone to chat We moved to the room then, upon inspection there was a dead cockroach under the chair, not what i needed to see. Later after 10pm, the bar was available, went for a drink, was also alone in there. The staff did what was needed to get me to stay and were nice, but dead bugs in roon, patio door kept getting stuck and horrible pizza, i gave it this rating