EME Catedral Mercer Hotel

Lovely hotel! The staff are ever so helpful and the rooftop bar is incredible, best cocktails ever. The room was amazing and we couldn’t have asked for anything more! Would recommend and would stay again!!!!

Lovely stay

Me gusto su ubicación, su terraza, pero debo destacar la amabilidad y la calidad de sus empleados , desde el primero al ultimo , nos hicieron sentir como en casa y eso no tiene precio, super recomendable y volvería mil veces a este hotel.

Amazing place amazing staff

The room was clean but the sofa in the room looked old and worn. There was even a hole in it which really brought down the presentation of the room. The male staff were friendly and helpful but the ladies at the reception desk were not very helpful. For example, when I inquired about laundry, one of the ladies just said I had to keep it in my room (although I had been instructed by someone else to take it downstairs), and when dealing with this matter, the woman at the reception desk simply repeated herself without adding further detail. Eventually, somehow I learned that the laundry service was outsourced and they had nowhere to hold it until the following Monday. Our phone didn’t work and I was trying to communicate by text through Expedia with the hotel and they would not respond there either. They did respond to one of my requests by bringing an iron to my room, but they did not text any replies leaving me feeling ignored. The pizza in their restaurant was great.

Ideal location in the historical quarter. Beautiful hotel, very friendly staff. Perfect for us to explore Seville in the morning, and relax at the rooftop pool when it got too hot in the afternoon! I would certainly recommend a stay here.

Excelente ubicación

Location fantastic opposite the cathedral couldn’t be closer Small thing but no full length mirror in the room

I arrived a bit early due to my flight , because I was working remotely, I needed to find a place to plug into Wi-Fi. The steps for accommodating and giving me a very nice space so that I can work remotely until my room was ready.!! I am so thankful for all the attention they gave me. My day was comfortable. Location was perfect.

The location is great, right next to the Seville Cathedral (great views from the roof top bar). Many tapas bars and restaurants close by. The staff were super helpful, booking guides, booking dinners, and helping us navigate our way to the hotel. I'd recommend the hotel. Some things to consider: The hotel is right in the city center. So, expect some typical nighttime noise, like street sweeping. Our first floor (2nd floor US) room was a bit noisy. In our room, the bed was on an elevated platform (3 inch). It looked nice, but took some getting used to. If you can afford the extra 50 euros, get a terraced room... great views! So, if you want to experience Seville, you can't beat the location, staff, and general room decor.

Very poor customer service

Amazing stay at this hotel with our 2 teenagers. The hotel is close to everything and is very charming. We will come back. Merci pour tout !

N

This was my second time staying at EME Catedral, and funny enough, I was assigned the exact same room as my previous stay, which made the experience feel oddly familiar in a nice way. The location remains unbeatable, and the hotel still has that stylish atmosphere that makes it such a great option in Seville. That said, there were a couple of details that could have made the stay feel a bit warmer and more personal. During one interaction, the front desk seemed a little hesitant when I asked for restaurant recommendations, which felt slightly unexpected from a hotel of this level and personality. Also, my birthday had been the day before my arrival, and I honestly thought the hotel might acknowledge it in some small way. Nothing over the top, but just a small gesture would have added a thoughtful touch to the experience. Overall, I still enjoyed my stay and would return again, especially because of the location, design, and overall vibe of the property.

Excellent location, perfect sized hotel. The services provided and staff - Perfect in every way. Pay extra for the right room with a Cathedral view, simply stunning - makes the stay even special.

It was a lovely breakfast, big selection of cereals ,and a well made coffee, the staff was extremely polite making us to feel at home , our room was lovely with a flat tv and we love the swimming pool and the views of the cathedral and the lovely roofs of the city of Sevilla.

Fantastic location, but if you have a room with a view, overlooking the Cathedral, you will hear the bells cause as well as the Cars and people going about their day. Breakfast excellent, staff helpful and knowledgeable of the area. Make sure you book tickets beforehand if you want to see the main attractions.

Great hotel and staff were very helpful. Restaurants and roof bars were excellent.

We had a wonderful stay at this hotel in Seville. From the moment we arrived, the service stood out—every staff member was attentive, welcoming, and genuinely helpful throughout our visit. The room itself was spacious, spotless, and very comfortable, making it easy to relax after a day of exploring the city. One of the highlights of the hotel is the rooftop, which offers a great atmosphere and beautiful views. While the setting is fantastic, the drinks could definitely be improved to match the overall experience. We also tried the on-site Italian restaurant. The food was average, but the service was excellent and made the dining experience enjoyable nonetheless. Overall, this hotel delivers strong service, comfort, and ambiance. With a few small improvements in food and beverages, it could easily be exceptional.

Room cndition was terrible, design, furtnıture and bath was not comfortable. Location of Hotel was in the center and infront of cathedral means that all day long noise frm cathedral.