Hotel Palacio del Carmen, Autograph Collection

Very good

The property is very well maintained. The staff is wonderful. The location is excellent, and our room was very spacious. There are many good restaurants nearby.

Breakfast was great! I didn’t need parking

Well maintained rooms and a nice reception area. Housekeeping are doing a great job keeping the rooms very clean and fresh. Comfortable and large bed and a big bath were both welcome after walking the Camino. Hotel is in a quiet residential area, we would have preferred a location closer to the centre of town and the Cathedral.

The staff are very helpful. Still keep the daily housekeeping services.

Gracias Lucia front desk súper amable y muy eficiente Bravo

Loved the historical and authentic feel of this place. Great breakfast and service.

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

Pleasant location an easy walk from the centre of the city. The hotel is nice but the rooms need a refurb.

Excellent location, friendly staff, food was good and so was the room.

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same. A/C did not work well, had to open the three windows wide open. Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me. Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right. Breakfast was very good, and restaurant and bar staff were very cordial and attentive. Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus. For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $. Not what you expect from an AC by Marriott hotel.

Amazing property.

Very nice hotel near Santiago's attractions. Staff was very helpful with retrieving taxis throughout stay. Use of Keurig (only with an upgraded room apparently, otherwise there's coffee service in the lobby) was nice though we could have used a kettle as well (or in lieu of). The room was very well appointed with nice touches with two doors overlooking the garden. The small metal light next to bed runs very hot (I burnt my finger) so be careful not to touch it directly to move it around (there's a small metal attachment on the lamp I didn't see in time), but even still keep children completely away from it (imo).

The pictures of the hotel do not reflect the reality. The rooms are dark and not pleasant. No shower cunicle as shower is in bath. Breakfast was o.k. nothing special. No help with cases or luggage. The man behind the desk was very helpful and very pleasant..

Beautiful hotel in a great location, just a short walk to the cathedral. The staff was friendly and welcoming. The room was charming, though the bed was a bit uncomfortable and it felt a little humid. Aside from that, everything else was great and I really enjoyed my stay.

Everything about the hotel was great. The only issue was that there was no coffee provided in the room

Too expensive for what it is. Overall had a great stay.

Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included.

Room wasn’t available straight away even though we arrived after 3pm. Dusty rooms, dark, hair in bathtub, came back to the room to find a bug crawling in my suitcase. Just didn’t feel like a 5 star establishment. Terrible nights sleep, the noise from 5am was awful, furniture dragging, things being dropped, no soundproofing, heavy footed people upstairs. Away for 2 weeks driving across northern Spain, here for just one night and this was the most expensive per night, by far the worst. We had a small car so parking was easy, just be wary it gets busy and many people have big cars so it can be tight squeeze.

Very helpful at check-in. Room was a good size, a/c worked well and plenty of light in the bathroom. Complementary water was a nice touch. Mattress on bed was very comfortable but the bed frame squeaked when either of us turned over, my only criticism, better bed frames needed. Breakfast was OK, warm food tended to be a bit tepid and scrambled eggs had a hard top on them due to standing under a heat lamp for too long. Nice swimming pool although I didn’t use it Overall a very comfortable pleasant stay. Thank you.