Petit Palace Lealtad Plaza

The staff was very friendly, and the room was spacious, clean, and comfortable. The hotel is in a great location on a quiet street. The only downside was the air conditioning, which didn’t get cold enough to provide relief from the intense Madrid heat in July. Overall, we had a good experience.

Location, location, location!

awesome staff

La variedad y calidad del desayuno es excelente. Elnpersonal del hotel siempre muy dispuesto a apoyarnos con las necesidades de taxi, maletas. Fue una estancia muy cómoda!

Our room was spacious with an amazing patio. The staff was very accommodating and we will only stay here when back in Madrid.

The bed was incredibly uncomfortable and the room was very sparse. The staff was very nice.

Great hotel, amazing staff. Juan was extremely helpful and had solutions to a couple of issues. Hotel location is ideal, walking distance to all major sites. Don’t hesitate, this is the prefect hotel and location for your stay in Madrid!!!

Good location

Es una propiedad muy bien ubicada. El personal fue muy amable y de mucha ayuda. Volvería sin duda alguna.

The service you deserve and great location.

Our room was clean, the staff were wonderful. The location was amazing. We’ll be back!

Wonderful staff, specially Clau… she was excellent!

Perfect location!

Excellent stay. We wouldn't hesitate to recommend Petit Palace Lealtad to any of our family and friends. Great location and friendly, helpful staff.

Great location. Decent breakfast. Cheap.

Very nice hotel; great location and very clean. The power went out our first night and was quickly repaired. Staff was very accommodating and nice.

The hotel is unfortunately not worth the price. The only real advantage is its location. The property is quite old and in need of refurbishment. In my opinion, it is more comparable to a 3-star hotel than the standard its pricing suggests. The bed was uncomfortable, the shower was outdated and not particularly clean, and the sink had been repaired with tape, which gave a poor impression of the room maintenance. The biggest concern, however, was security. The in-room safe could only be accessed by tapping a credit card using an outdated magnetic stripe system. This feels insecure, as magnetic card data can potentially be copied or compromised. In addition, during check-in, the hotel did not simply pre-authorise my credit card but instead stored the card details in their system, which I also found concerning from a security perspective. Finally, for a 2-night stay only 2 coffee capsules were provided, which felt rather stingy considering the room rate. Overall, apart from the excellent location, the hotel offers poor value for money and falls well below the standard I expected. I would not choose to stay here again.

This hotel is awesome, steps away from Cibeles with a great staff. While it’s located in the city center, you don’t feel it since the hotel is surrounded by residential buildings. We really enjoyed our stay and would stay at this property again.

The room was very convenient and spacious. The air conditioning was not great but it did the job. The location was perfect, near to everything, walkable, next to a beautiful park and a couple of blocks away from El Prado museum. Breakfast could have been better and we thought the dinning area was greatly understaffed, other that that, all the staff was very friendly and helpful. Overall pleased.

Excelente ubicación