Petit Palace Lealtad Plaza

Explore Petit Palace Lealtad Plaza
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.4

Traveler Reviews Petit Palace Lealtad Plaza

Number of reviews per page
20
40
Top reviews
Joao
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was very friendly, and the room was spacious, clean, and comfortable. The hotel is in a great location on a quiet street. The only downside was the air conditioning, which didn’t get cold enough to provide relief from the intense Madrid heat in July. Overall, we had a good experience.
Maria
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location, location, location!
jeremy
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

awesome staff
Rocio
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

La variedad y calidad del desayuno es excelente. Elnpersonal del hotel siempre muy dispuesto a apoyarnos con las necesidades de taxi, maletas. Fue una estancia muy cómoda!
Erin
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our room was spacious with an amazing patio. The staff was very accommodating and we will only stay here when back in Madrid.
Sabrina
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The bed was incredibly uncomfortable and the room was very sparse. The staff was very nice.
Bianka
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel, amazing staff. Juan was extremely helpful and had solutions to a couple of issues. Hotel location is ideal, walking distance to all major sites. Don’t hesitate, this is the prefect hotel and location for your stay in Madrid!!!
Andres
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good location
GABRIEL A
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Es una propiedad muy bien ubicada. El personal fue muy amable y de mucha ayuda. Volvería sin duda alguna.
Steve
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The service you deserve and great location.
Wayne
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with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our room was clean, the staff were wonderful. The location was amazing. We’ll be back!
Maria
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful staff, specially Clau… she was excellent!
Juliana
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect location!
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent stay. We wouldn't hesitate to recommend Petit Palace Lealtad to any of our family and friends. Great location and friendly, helpful staff.
Helena
icon-
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location. Decent breakfast. Cheap.
Trevor
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice hotel; great location and very clean. The power went out our first night and was quickly repaired. Staff was very accommodating and nice.
Alex
icon-with Friends
with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is unfortunately not worth the price. The only real advantage is its location. The property is quite old and in need of refurbishment. In my opinion, it is more comparable to a 3-star hotel than the standard its pricing suggests. The bed was uncomfortable, the shower was outdated and not particularly clean, and the sink had been repaired with tape, which gave a poor impression of the room maintenance. The biggest concern, however, was security. The in-room safe could only be accessed by tapping a credit card using an outdated magnetic stripe system. This feels insecure, as magnetic card data can potentially be copied or compromised. In addition, during check-in, the hotel did not simply pre-authorise my credit card but instead stored the card details in their system, which I also found concerning from a security perspective. Finally, for a 2-night stay only 2 coffee capsules were provided, which felt rather stingy considering the room rate. Overall, apart from the excellent location, the hotel offers poor value for money and falls well below the standard I expected. I would not choose to stay here again.
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Li
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This hotel is awesome, steps away from Cibeles with a great staff. While it’s located in the city center, you don’t feel it since the hotel is surrounded by residential buildings. We really enjoyed our stay and would stay at this property again.
Ana
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Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was very convenient and spacious. The air conditioning was not great but it did the job. The location was perfect, near to everything, walkable, next to a beautiful park and a couple of blocks away from El Prado museum. Breakfast could have been better and we thought the dinning area was greatly understaffed, other that that, all the staff was very friendly and helpful. Overall pleased.
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Cesar
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excelente ubicación
Number of reviews per page
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40