First Hotel Planetstaden

very good

Delicious breakfast and dinner.

This hotel was ok. First impressions were disappointing - I am not a high end luxury type but the hotel looked shabby and basic. A few suggestions for improvement... On arrival I asked about the swimming pool and was told that was extra. I said that I had known the spa was extra but that it had not been clear that the pool was in the spa. Looking back at their info now it does say that clearly but I am not convinced it was like that when I booked or I would not have booked as pool was a priority for me. Equally, listing kettle and coffee making to me suggests two different things so I expected - as in most superior rooms these day - to have a basic coffee maker. Instead there were two sachets of nescafe instant. The safe also did not work so had to get a maitenance person to fix and he also had to fix the door lock. Not the greatest start but also not the end of the world. Overall the hotel was very adequate and basics all fine. The room was clean, the bed comfortable, nice shower, suprisingly quiet given it was on a busy main streeet. Food was pleasant - nothing exciting but perfectly tasty. Only small point, no dessert at dinner. Does not need to be a high end gateau - a piece of fruit or small yoghurt would have been nice. Most positive were the staff who were mostly extremely nice, friendly and helpful. Overall - good basic hotel for a functional stay - less so for more of a relax and unwind experience.

Good space in room for family with kit reasonable selection of foods. HOWEVER really disappointed thatavailable.

Very friendly and helpful staff. Buffet dinner so so

Everything is ok, but one things I will not liike , they have a kitchen but anything for cooking. They provide us food, I can't eat properly due to my different food habit. If they atleast give us knife, pot, chopping board,, we will be greatful.

Amazing hotel and really great food!! Had a wonderful stay and were extremely satisfied with everything.

Making up the room was very practical. Parking good. Spotlessly clean room.

Beautiful room, delicious breakfast and dinner, kind and helpful staff. My room faced away from the street and was very quiet, aside from some slight ventilation sounds (similar to a laptop fan, so very easily ignored). The only area for improvement was the quality of the mattress and the bed linen. But overall, 10/10.

No fridge which had been stated as standard for each room so our milk ( bought because they don’t provide any in the room) went bad. Bedside light didn’t work. Swimming pool, which was the main reason I chose the hotel was only available as part of a 3 hour spa pass for £23. I wanted a quick half hour swim each day but it wasn’t worth that price. Breakfast buffet was ok but food not renewed timely and staff seemed miserable and unwilling to help. Dinner buffet was less good with no choice of main dish other than a vegetarian option, no dessert at all and little choice of wine. Menu was not advertised in advance but I suppose as the meals were included in the overall room price there’s no incentive for improving quality or service. We were charged twice for a glass of wine but they grudgingly agreed to cancel the charge when we queried it. Well positioned on bus route 3 but quite a way out of the restaurant area if one wanted to eat elsewhere.

Fabulous hotel. Amazing room (family studio) Very friendly, helpful staff. Great food

The spa was topnotch, spacious family room. Much cleaner hotel compared with many i have been in the past. Staff are very friendly and welcoming. Scrumptious meal/dinner and fresh breakfast. I would strongly recommend this for people visiting Sweden/lund.

The room was perfect for two adults and two children. The room was spacious and the bedrooms were far enough apart for peaceful sleeping. The balcony was a nice addition. The breakfasts and dinners were excellent and had a good selection. Parking was a bit difficult when arriving later in the evening. We felt fortunate to find an open spot. Overall it was a wonderful experience.

Really nice rooms and the reception staff were friendly. The restaurant staff were a little quick and unfriendly when kicking people out at the end of meals

This was our second stay at this hotel. We had a Family room and it was huge - two separate bedrooms, a big sitting area, bathroom and nice balcony. The staff are great, facilities very good (pool, gym, games etc) and breakfast is good too. Overall an excellent and well-priced hotel that I would definitely recommend.

We enjoyed the use of the ping pong and pool table as well as the free coffee and water. The pool and hot tub was enjoyable as well.

It was convenient.

Very comfortable

Emailed hotel three times to book spa slot. Spa was reason we booked hotel. Had first reply acknowledging request, asking for more details. Replied twice and had no reply. On arrival we were told no spa availability. Explained I had emailed 3 times. Eventually got a 7pm slot but we wanted an afternoon one when we had arrived. Told staff had been extra busy and couldn’t reply. Room had stove and fridge. No plates, glasses, cutlery, utensils or pans. Partner went to ask. Told only bookings of 5 nights or more had these things!! Nothing in t & c’s. Every time we went to reception staff were not busy, eating or drinking. When we checked out, 4 staff were sat eating at a table with a notice saying they’d be back soon. A total disgrace. Breakfast was good, room itself was comfortable. Shocking service. Won’t return.

This is a great hotel. Very friendly staff and the room was a good size and very clean. And breakfast was excellent.