Hotel Schlüssel

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9.0
/10
Exceptional
265 reviews

What Guests Say About Their Stay

KENALYN

10.0
/ 10
Loved the location and having the drinks available in the hallway. Loved the bed and slept well as it was very comfortable. The shower was great once inside but the opening is tight and was abit difficult. Overall, I liked the hotel and would probably return.

Lionel

10.0
/ 10
Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern

Debbie

10.0
/ 10
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
In the Area
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Franziskanerplatz 12, Luzern, Lucerne-Stadt, Switzerland, 6003

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Schlüssel is a hotel is located at Luzern. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Schlüssel

Franziskanerplatz 12, Luzern, Lucerne-Stadt, Switzerland, 6003
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Exterior Hotel Schlüssel
Exterior 2 Hotel Schlüssel

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General


Near Chapel Bridge

Location


With a stay at Hotel Schlüssel, you'll be centrally located in Lucerne, steps from Franciscan Church and within a 5-minute walk of Jesuit Church. This hotel is 0.3 mi (0.5 km) from Chapel Bridge and 0.6 mi (1 km) from KKL Lucerne.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Franciscan Church - 0.1 km / 0.1 mi
Gameorama - 0.2 km / 0.1 mi
Jesuit Church - 0.2 km / 0.1 mi
Museum Luzern - 0.3 km / 0.2 mi
Mill Bridge - 0.3 km / 0.2 mi
Natur-Museum - 0.3 km / 0.2 mi
Chapel Bridge - 0.3 km / 0.2 mi
Lucerne Town Hall - 0.4 km / 0.3 mi
Museum Sammlung Rosengart - 0.5 km / 0.3 mi
Rosengart Collection - 0.5 km / 0.3 mi
St. James Way - 0.6 km / 0.3 mi
Alpine Panorama Path - 0.6 km / 0.4 mi
Hertensteinstrasse - 0.6 km / 0.4 mi
Via Gottardo - 0.6 km / 0.4 mi
Musegg Wall - 0.6 km / 0.4 mi

The nearest major airport is Zurich Airport (ZRH) - 68.1 km / 42.3 mi

Facilities


Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Dining


Satisfy your appetite for lunch or dinner at Restaurant Schlüssel, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours).

Rooms


Make yourself at home in one of the 10 individually decorated guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Hotel Schlüssel

Common Space Hotel Schlüssel
Common Space
Exterior Hotel Schlüssel
Exterior
Others Hotel Schlüssel
Others
Restaurant Hotel Schlüssel
Restaurant
Nearby View and Attractions Hotel Schlüssel
Nearby View and Attractions

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • Shops

Connectivity

  • Free WiFi

General

  • Terrace

Accommodation Policy & General Information in Hotel Schlüssel

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Important Note
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, LGBTQIA+ friendly, No cribs (infant beds) available, No rollaway/extra beds available, Noise-free rooms not guaranteed, Cashless transactions are available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Hotel Schlüssel
10
Number of floors in Hotel Schlüssel
4
Another facilities in Hotel Schlüssel
Smoke-free area, Luggage storage, Multilingual staff, 24-hour Receptionist, Shops

Frequently asked question in Hotel Schlüssel

What are available facilities at Hotel Schlüssel?
There are top facilites at Hotel Schlüssel such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Schlüssel?
The standard check-in time at Hotel Schlüssel is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel Schlüssel?
Hotel Schlüssel is a 2.5-star hotel.
How many floors does Hotel Schlüssel have?
Hotel Schlüssel has 4 floors.
How many rooms are available at Hotel Schlüssel?
Hotel Schlüssel has 10 rooms in total.
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More Reviews from Other Guests in Hotel Schlüssel

9.0
Exceptional
From 265 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Schlüssel

Number of reviews per page
20
40
Top reviews
jorge
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

New room, clean and big. No A/C but walking distance from lake and train station. Excellent location, the only reason I don’t scored 5 stars is because they forgot to tell us that water was available at the 3rd floor (had to walk 30 min to find an open store since it was a holiday. Would I stay here again, yes.
Mike
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Super central quiet location
David
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was adequate in terms of the room and amenities. When it’s the second oldest building in the city, you can’t expect it to have all modern amenities. The bathroom layout with buying door did not provide much privacy. Overall, nice day great location.
KENALYN
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved the location and having the drinks available in the hallway. Loved the bed and slept well as it was very comfortable. The shower was great once inside but the opening is tight and was abit difficult. Overall, I liked the hotel and would probably return.
Daniel
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location. No staff: self check-ing and check-out. Not the most user friendly program to do so. Renovated bathroom but water spills everywhere while showering. The bathroom floor is raised compared to the bedroom: easy to trip on it and fall (especially at night). Tea available in the room. But if one wants coffee (espresso) one must walk out of the room into a common area walking down seven steps and back. This hotel is not ideal for seniors or persons with physical disabilities. Despite there being an elevator, one must still walk up and down stairs to get to one’s room. This hotel feels more like a hostel than a hotel. Overall, an uncomfortable experience. Had we known all this, we would have chosen another hotel.
Read More
Lionel
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Czarina Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing, very accomodating. Easy check in
Debbie
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Keith
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stephanie
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Schönes, grosses Zimmer mit Balkon
Jessica
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Gabriel
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

nice balcony view to the city, near a church and e place with a spring
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Jamie
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Brandon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.
Read More
Marie Katarina
icon-
6.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.
Read More
Devang
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Central to everything.
Kenneth
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Kathy
icon-with Partner
with Partner
6.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.
Dax
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Schlüssel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 265 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Schlüssel

Number of reviews per page
20
40
Top reviews
jorge
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

New room, clean and big. No A/C but walking distance from lake and train station. Excellent location, the only reason I don’t scored 5 stars is because they forgot to tell us that water was available at the 3rd floor (had to walk 30 min to find an open store since it was a holiday. Would I stay here again, yes.
Mike
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Super central quiet location
David
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was adequate in terms of the room and amenities. When it’s the second oldest building in the city, you can’t expect it to have all modern amenities. The bathroom layout with buying door did not provide much privacy. Overall, nice day great location.
KENALYN
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved the location and having the drinks available in the hallway. Loved the bed and slept well as it was very comfortable. The shower was great once inside but the opening is tight and was abit difficult. Overall, I liked the hotel and would probably return.
Daniel
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location. No staff: self check-ing and check-out. Not the most user friendly program to do so. Renovated bathroom but water spills everywhere while showering. The bathroom floor is raised compared to the bedroom: easy to trip on it and fall (especially at night). Tea available in the room. But if one wants coffee (espresso) one must walk out of the room into a common area walking down seven steps and back. This hotel is not ideal for seniors or persons with physical disabilities. Despite there being an elevator, one must still walk up and down stairs to get to one’s room. This hotel feels more like a hostel than a hotel. Overall, an uncomfortable experience. Had we known all this, we would have chosen another hotel.
Read More
Lionel
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Czarina Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing, very accomodating. Easy check in
Debbie
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Keith
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stephanie
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Schönes, grosses Zimmer mit Balkon
Jessica
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Gabriel
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

nice balcony view to the city, near a church and e place with a spring
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Jamie
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Brandon
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.
Read More
Marie Katarina
icon-
6.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.
Read More
Devang
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Central to everything.
Kenneth
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Kathy
icon-with Partner
with Partner
6.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.
Dax
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Number of reviews per page
20
40