Centro Westside by Rotana

It’s an average hotel, needs maintenance. Breakfast was poor

I had an excellent stay at Centro WestSide by Rotana in Istanbul. The service was outstanding from the moment I arrived, especially from the young gentleman at the front desk. He was incredibly hospitable, professional, and always willing to help with anything I needed. He truly went above and beyond to make my stay comfortable and enjoyable. The level of customer service at this hotel is exceptional—honestly, even better than Amazon’s famous customer service. I highly recommend this hotel to anyone visiting Istanbul, and I sincerely appreciate the front desk team for making my experience so memorable.

Terrible

Thank u for every things 🙏

Very clean, modern hotel with spacious rooms and friendly staff. Facilities are well maintained. Great value for money and comfortable stay overall.

I had an excellent stay at Centro WestSide by Rotana. The highlight of my visit was the spacious Centro Corner suite, which offered plenty of space to relax and a beautiful city view. The large bathtub was a wonderful addition and made the stay feel even more luxurious. The room was spotless, modern, and very comfortable. The staff were professional, welcoming, and always ready to assist with any request. I highly recommend Centro WestSide by Rotana to anyone visiting Istanbul and would gladly stay here again.

Very nice experience

Definitely not a 5 star hotel. The bathroom had a peculiar odour. The air conditioning didn’t work. I was given another guest’s Ron at check-in

There is no walking path to the Mall of Istanbul from the hotel. The only way is via vehicle or taxi. The hotel location is very bad and taxi drivers get lost finding the hotel. The service is horrendous for a 5 star hotel. The hotel should be rated a 3 star hotel. It took almost hour and a half for room service. The rooms are not sound proof, you can hear all the noise from adjacent rooms. Overall, had one of the worst experiences in my hotel stays.

The Spa, Gym, and pool was great. The staff was lovely too

When you enter the hotel no one help you specially resepsiyon very poor service

Good service and excellent service

This is absolutely not a 5 star hotel. I changed my room 3 times for a 9 night stay in which I stayed 3 of them in the hospital. when I first arrived to the hotel my room was so dirty. Every single surface was dirty. I requested to change my room. The next room was a little better. However, the construction outside was unbearable. I didn’t care at the time because I was checking into the hospital for surgery the following night. upon arriving back to the hotel post operation, needing a lot of rest, I could not sleep because the construction noise was unbelievably loud. I called Expedia right away asking for assistance. They informed me that a member name MERT, would be calling me and switching my room and that they would assist me with my Bags because I was not able to lift due to the surgery. I waited and still no call. I went downstairs, and he informed me that there’s currently no rooms available and to try again later. However, I kept pushing back and automatically he was able to assign me a room right away, which lets me know he was just lying and being lazy. The bag guy in the front eventually came to my room and gave me an attitude because all my bags were not packed and I expressed to him that I can’t lift that’s why I needed his help. I would have gave him a nice tip if he was not so rude. The 3rd room was much better and the noise went away. That night, I was awaken in my sleep as there was a couple entering my room . This was beyond starling as a single female in a

I would not stay at this hotel again.

The hotel is a 3 star maximum! If you except a five star don’t go there

The Hotel in General is very good, especially the staff. However, I found the SPA especially the Sauna and Steam rooms need to be upgraded, maintained better.

The room is not the same level as other Rotana brand hotels we have stayed in. It was a bit worn down and very odd shaped. There were two lights burned out and bathroom was

Clean room and room service was very helpful. Breakfast was very local so you enjoy the traditional cuisine.

One of my favourite places

The hotel location is a little bit in a heavy traffic area, for example the Mall of İstanbul which you can see it across the freeway, there is no walkway to it, going there is only by car or taxi usually takes 20-30 minutes due to heavy traffic.