Surf4You Residence

Dear Guest, Thank you for your review and for noting the friendliness of our staff. We are sorry that your room and parking have left a bad impression on you. We are currently upgrading the interior, towels and improving the parking conditions. It is important for us to become better, and your comments have helped us a lot. We would like to ask you to give us another chance to show the changes and bring you a more comfortable stay. Best regards, Surf4You Residence Team

Hotel Response: Dear Mr. DONG YOUNG LIM, We would like to thank you for sharing your experience with us and for choosing us on multiple occasions. We are sorry to hear that your most recent trip left you with a negative impression, and we sincerely apologize for any inconvenience caused. We understand your disappointment with the condition of the beach that day. Unfortunately, at certain times of the year, due to currents and proximity to the city, the sea may carry trash from other areas along the coast. However, we always strive to maintain the cleanliness of the beach area in front of the hotel and will increase our inspection and cleaning efforts. Regarding the situation regarding the cups and spoons — we are sorry for the misunderstanding. We value the trust of our guests and always try to resolve such issues in the most respectful and tactful manner. We will conduct additional training for our staff to avoid similar incidents in the future. We hope that your memories of the hotel will always be fond ones. We would be happy if you would give us the opportunity to improve your impression — on your next stay, we would be pleased to treat your family to a welcome lunch or dinner as a thank you for your understanding and loyalty. We look forward to welcoming you back to Surf4You and providing you with a truly comfortable stay. Sincerely, Michael Kravchenko Surf4You Residence Managing Director

Yes, hello brother/sister! First: the check-out time is 12 o'clock and the check-in time is 2 o'clock, but I just got back to the hotel at 1:30 pm, the staff reminded me because there are guests waiting to check in at 2 o'clock, I have to say exactly that I walked out room 2:15! The hotel is stuck between old guests who have not checked out on time, have not been cleaned, leading to new guests not checking in on time. Complaints, the hotel must offer incentives for new guests to understand! The total number of late check-out rooms of the family is not small! My surcharge is not enough to cover the new guest offers! Second: my family booked the room as 1 bed for 2 guests, but because my family went too many people, I ordered an extra bed, of course the extra bed would not be comfortable (extra bed price you pay 200,000 VND). breakfast is included…) and as in the picture you took with me, it is close to the sea, just a few steps from the sea, so the case of rust on the campus is inevitable! Small hotel, affordable price, affordable quality,... Sea view, swimming pool, breakfast included is not too expensive! Third: sorry for your bad experience when coming to the hotel, wish you a lot of health and many opportunities to travel and experience more, thank you!