What is normal check-in & check-out time at The Exquisite HaLong Hotel?

The standard check-in time at The Exquisite HaLong Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of The Exquisite HaLong Hotel?

The Exquisite HaLong Hotel is a 2.0-star hotel.

How many floors does The Exquisite HaLong Hotel have?

The Exquisite HaLong Hotel has 7 floors.

How many rooms are available at The Exquisite HaLong Hotel?

The Exquisite HaLong Hotel has 35 rooms in total.

Does The Exquisite HaLong Hotel provide early check-in?

Yes, early check-in is available at The Exquisite HaLong Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Exquisite HaLong Hotel provide late check-out?

Yes, late check-out is available at The Exquisite HaLong Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about The Exquisite HaLong Hotel?

The Exquisite HaLong Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

The Exquisite HaLong Hotel

Name: The Exquisite HaLong Hotel
Address: Sun Premier Halong Village, Bai Chay Ward, Bai Chay, Ha Long, Quang Ninh, Vietnam, 01100, Sun Premier Halong Village, Bai Chay Ward, Quang Ninh, 01100, Vietnam
Rating: 8.7

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8.7

/10

Very Good

361 reviews

What Guests Say About Their Stay

Cẩm T.

8.8

/ 10

Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.

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N***ư

10.0

/ 10

The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.

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Vo Thanh L.

10.0

/ 10

The hotel has full amenities, clean rooms, convenient to travel, located in the new area of Sun so it is still quiet, not too noisy, more comfortable for resting. The price I booked was very reasonable compared to the amenities, including breakfast buffet. My room was on the 2nd floor but still had a clear view, and I could even watch the sunrise right in the room. In the middle of a place with expensive tourism services like Ha Long, there is still a delicious, cheap hotel like this, I highly recommend everyone to stay here ☺️

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Marta S. T. S.

10.0

/ 10

Akomodasi ini sangat cocok untuk kami yang hendak berwisata ke Halong Bay karena dekat ke pantai, pelayanan resepsionis sangat ramah dan cepat tanggap, kamar bersih dan sarapan pagi sangat enak.

NGUYEN B. V.

9.4

/ 10

Reasonable price, nice room

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In the Area

See Map

Sun Premier Halong Village, Bai Chay Ward, Bai Chay, Ha Long, Quang Ninh, Vietnam, 01100

Main Facilities

Late check-out

Laundry service

Restaurant

Luggage storage

Elevator

Family room

The Exquisite HaLong Hotel is a 2-star hotels that has been welcoming guests since 2024. It was previously known as The Secret Ha Long Hotel. The Exquisite HaLong Hotel is part of Independent under Independent. There are 35 rooms spread across 7 floors.

What's around The Exquisite HaLong Hotel

Sun Premier Halong Village, Bai Chay Ward, Bai Chay, Ha Long, Quang Ninh, Vietnam, 01100

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Discover More About The Exquisite HaLong Hotel

General Information

The Exquisite HaLong Hotel is a 2-star hotels that has been welcoming guests since 2024. It was previously known as The Secret Ha Long Hotel. The Exquisite HaLong Hotel is part of Independent under Independent. There are 35 rooms spread across 7 floors.

Location

Located at Sun Premier Halong Village, Bai Chay Ward in Ha Long, Vietnam. Those looking to explore will find Tuan Chau Island, Hòn Giếng Gối, and Hai Phong Museum nearby.

Facilities & Amenities

The Exquisite HaLong Hotel has Late check-out, Laundry service, Restaurant, Luggage storage, Elevator, and more.

Business Facilities

For guests traveling for work, The Exquisite HaLong Hotel has Photocopier and Printer available.

Dining

Guests can stop by the café.

Contact

Email: thesecrethalong@gmail.com
Phone number: +84899954212

All facilities in The Exquisite HaLong Hotel

Others

Food and Drinks

BREAKFAST_AVAILABLE
Cafe

Public Facilities

COFFEE_TEA_IN_COMMON_AREA
Elevator
SAFE_DEPOSIT_AT_FRONT_DESK
Coffee shop
Restaurant

Nearby Facilities

Beauty salon
Supermarket
ATM/Banking
Hair salon

Hotel Services

Early Check-in
Luggage storage
Porter
Express check-out
Front desk
Bellhop
Late check-out
Laundry service
Tours
Money changer
Express check-in
_24H_SECURITY
Doorman
_24_HOUR_FRONT_DESK

Connectivity

WIFI_ACCESS
WiFi in public area

General

Smoking area
Family room
Fireplace in lobby

Business Facilities

Printer
Photocopier

Shuttle Service

Airport transfer

Accommodation Policy & General Information in The Exquisite HaLong Hotel

Translate

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

Additional Policy

Miễn phí phụ thu cho trẻ em dưới 3 tuổi khi ở cùng với
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at The Exquisite HaLong Hotel	35
Number of floors in The Exquisite HaLong Hotel	7
Another facilities in The Exquisite HaLong Hotel	BREAKFAST_AVAILABLE, Cafe, COFFEE_TEA_IN_COMMON_AREA, Elevator, SAFE_DEPOSIT_AT_FRONT_DESK

More Reviews from Other Guests in The Exquisite HaLong Hotel

Overall Ratings & Reviews The Exquisite HaLong Hotel

Traveloka (355)

Other sources (6)

8.8

Very Good

From 355 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel

All

Staff Friendliness (14)

Room Space (14)

Distance to City Center (12)

Check-in/out Time (12)

Bathroom (12)

Family Friendly (9)

Wifi (9)

Bedroom (9)

Accessibility (8)

Surroundings (6)

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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page

20

40

Customer reviews

Bobby

6.9

/10

Reviewed 7 week(s) ago

My stay was truly disappointing. Upon check-in, I discovered the bed linens had obvious stains and didn't look as clean as the photos I had taken. These are items that come into direct contact with the body throughout the stay, so I believe that cleaning the linens should be a basic and mandatory standard in a hotel. I don't understand why a stained bed linen like that was still used to accommodate guests. I hope the hotel will thoroughly check the hygiene quality and replace the bed linens with clean ones before assigning rooms to guests. With this experience, I am truly dissatisfied and hope the hotel will seriously address this issue.

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PN

Phuoc N.

9.7

/10

Reviewed 11 week(s) ago

The staff were good, the rooms were clean, but the space was quite small.

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Thank you very much for choosing to stay at Elegant Ha Long Bay Hotel. Your valuable feedback is a great encouragement to us in improving our service standards, enhancing your stay experience, and increasing your satisfaction. Your satisfaction is our top priority, and we will always strive to provide the highest quality and professional service. We wish you and your family good health and happiness. We hope to welcome you back again. Thank you. Customer Service Department

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T***N

5.4

/10

Reviewed 12 week(s) ago

The actual room looks very different from the picture on the app.

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1 people find it helpful

Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again. Thank you. Customer Service

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C***u

Staycation

8.2

/10

Reviewed 12 week(s) ago

The staff were friendly and the rooms were clean, although the furniture was not new.

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1 people find it helpful

Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for choosing Halong Bay Boutique Hotel. We greatly appreciate your valuable feedback. Your comments are a great encouragement to us in improving our service standards, enhancing your stay experience, and increasing your satisfaction. Your satisfaction is our top priority, and we will do our best to provide you with the highest quality and most professional service. We wish you and your family good health and happiness. We look forward to welcoming you back again. Thank you. Halong Bay Boutique Hotel Customer Service

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nt

nguyen t. t. n.

8.5

/10

Reviewed 12 week(s) ago

The hotel rooms were nice and reasonably priced. The staff were enthusiastic and friendly.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for choosing Halong Bay Boutique Hotel. We greatly appreciate your valuable feedback. Your comments are a great encouragement to us in improving our service standards, enhancing your stay experience, and increasing your satisfaction. Your satisfaction is our top priority, and we will do our best to provide you with the highest quality and most professional service. We wish you and your family good health and happiness. We look forward to welcoming you back again. Thank you. Halong Bay Boutique Hotel Customer Service

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NB

Nguyen B.

10.0

/10

Reviewed 16 week(s) ago

Very satisfied with the hotel's service! I will definitely come back!

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1 people find it helpful

Accommodation's Reply

01 Aug 2026

Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience caused and for anything that did not meet your expectations. We kindly request that you contact the hotel directly. Halong Bay Boutique Hotel is committed to providing a pleasant stay for all guests, and we hope to welcome you back soon. Thank you. Sincerely, Halong Bay Boutique Hotel

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NH

Nguyen H. V. A.

6.2

/10

Reviewed 18 week(s) ago

The room reeked of an indescribable stench from the toilet and sewer. The air conditioner would turn off by itself at night, and the room lacked soundproofing, so all the noise from outside was clearly audible, even the sound of doors opening and closing from the next room, and children shouting loudly.

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2 people find it helpful

Accommodation's Reply

01 Aug 2026

Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again. Thank you. Customer Service

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T***h

7.1

/10

Reviewed 20 week(s) ago

The pillowcases in the room smelled terrible, I don't know if they'd been changed, but they were stained with foundation. I had to call a staff member to bring up new pillowcases.

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5 people find it helpful

Accommodation's Reply

01 Aug 2026

Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again. Thank you. Customer Service

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T***h

8.8

/10

Reviewed 20 week(s) ago

The room is near Bai Chay beach, convenient for getting around. Breakfast options are a bit limited, but the food is decent.

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2 people find it helpful

Accommodation's Reply

03 Jul 2026

Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department

D***c

10.0

/10

Reviewed 34 week(s) ago

Great price for the experience.

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5 people find it helpful

Accommodation's Reply

03 Jun 2026

Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department

TH

Tina H.

Staycation

8.3

/10

Reviewed 35 week(s) ago

Room quite clean but small, hotel far from city

9 people find it helpful

Accommodation's Reply

03 Jun 2026

Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department

H***n

Staycation

9.4

/10

Reviewed 58 week(s) ago

The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend

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2 people find it helpful

Accommodation's Reply

19 Sep 2025

Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department

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D***g

8.8

/10

Reviewed 63 week(s) ago

The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.

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4 people find it helpful

Accommodation's Reply

14 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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LH

Lê Hiển

Staycation

8.5

/10

Reviewed 63 week(s) ago

Friendly staff, good service

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2 people find it helpful

Accommodation's Reply

17 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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TD

Trọng D.

8.5

/10

Reviewed 63 week(s) ago

Nice clean room, enthusiastic staff

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2 people find it helpful

Accommodation's Reply

17 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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D***n

Staycation

8.5

/10

Reviewed 64 week(s) ago

quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok

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7 people find it helpful

Accommodation's Reply

14 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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L***m

Staycation

8.8

/10

Reviewed 65 week(s) ago

Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.

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1 people find it helpful

Accommodation's Reply

07 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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T***g

8.5

/10

Reviewed 65 week(s) ago

Good food, clean and tidy room

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3 people find it helpful

Accommodation's Reply

07 Aug 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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T***n

Staycation

8.5

/10

Reviewed 66 week(s) ago

so awesome i want to go back

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3 people find it helpful

Accommodation's Reply

30 Jul 2025

Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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CT

Cẩm T.

Staycation

8.8

/10

Reviewed 69 week(s) ago

Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.

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3 people find it helpful

Accommodation's Reply

13 Jul 2025

Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department

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Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.