I will not book with Westin again due to the out rages hold charges. We booked this hotel and prepaid in full well in advance of our trip. Upon arrival we were charged a hold of $586.78 and additional hold of $50. There was no clear answer to why their charge is so high an additional charges other then they are computer generated. We do a lot of traveling and book higher end accommodations mostly through Expedia and pre pay, and never have we encounter a hold charge this high or additional holds added on. We understand due to inconsiderate guest holds are required and we have paid up to $300.00 but only one hold charge not every time you charge a service.

Excellent Hotel.

Room was clean

3rd visit in last 2 months, TV in room never works, last stay 2 of lamp's by bed side wouldnt turn on, heating syytem in room throws too much cold air , nothing major, just little things that should be checked before turning over the room to stay in , staff are always friendly and pleasant, valet parking is handy ! as well as fresh coffee in lobby !

Spacious rooms and great restaurant/bar on site.

The lobby was nice. The beds in the room were very small. Barely could fit two adults. Room looked old.

All of it

Hotel was very nice and staff at check in were fantastic. The only thing thay would have made the room better was improved lighting.

The room was very tidy and with a great View

Not our first stay at this location, but this room needed a little maintenance. Bathroom tap would leak on the counter when it was on, lamp was broken, and usb plug was destroyed so could not charge phone, and the smoke detector went faulty in the middle of the night. When brought to staff, that made a small concession to accommodate for the inconvenience.

The room was fine, but even after giving the hotel our plate # we received a parking ticket, plus they over charged us by $62, I called them and they said it was the additional hold they put on a card. I have never heard of the hold on a credit card being a random amount like $62. They did get the ticket cancelled as well but I shouldn’t need to call them to take care of it in the first place.

Lol

NO room service

The bathtub/shower had mold. The carpet has ripples in it and the microwave on top of the desk looks ghetto

Great building and location

Why advertise as a ‘pet friendly’ hotel then make it a policy that you cannot leave your pet in the room? Also, be smart about where you put the guests with pets close to the elevators where the most traffic is. The ideal location would be at the end of the hall where there is less foot traffic and the dogs would react less and

Room felt dirty and run down for the price and location of the hotel.

For the price that is charged per night to stay at a Westin hotel, this location is disappointing. The rooms are old, run down and dated. Also, please train your cleaning staff to clean BEHIND the bathroom door and to clean the back of the bathroom door! That is the second time I’ve stayed at the Westin location where behind the bathroom door is disgustingly dirty.

The staff were so friendly and helpful. We really enjoyed our stay.

Staff were very polite and helpful. Restaurant staff were excellent. Most definitely stay there again!!