Great stay

Staff was unwelcoming, especially after finding out we had a dog. The check in person apparently had no idea that when we booked online we were to receive a food and beverage perk at check in. Had to argue with them and show them the email as proof before they would honour the perk. Poorly maintained hotel. Hallways had garbage bags and empty fast food bags beside stairways for hours. Hallways also had dirty sheets piled outside rooms. Stairwells were dirty, even randomly had a couple sheets of toilet paper laying on them. Floor in room was dirty, unswept but otherwise seemed fairly clean. Walls are very thin, you could hear people talking, laughing and slamming doors til about 1am. Kids were running around playing soccer in hallways and elevator until 9pm. For the amount they charge for the room, expectations of this hotel were not met. Go somewhere cheaper, at least most cheaper places provide a free 24hr coffee machine and complementary breakfast.

The guest room was pleasant and well-maintained. However, I was disappointed to discover after my stay that the hotel offers an $11 food and beverage credit per room, which was not communicated to us during the check-in process. The front desk staff were adequate, and the parking facilities were satisfactory. Overall, the experience was standard and did not particularly stand out.

Three dressed up as a nine

Very much appreciate the fact that I can leave my vehicle there while away, in a fenced in lot.

Good enough for the price, a new paint job on the bathroom door would be nice.

Very clean, easy parking, easy check in.

Nice rooms

Clean and comfortable room with a nice restaurant on site

Staff was friendly and helpful

This hotel in Thunder Bay was fantastic. The staff were polite, friendly and helpful with suggestions for food. The location was great as we were easily able to get back onto the trans Canada highway 1. Parking was free and had ample spaces. Shopping was located close by. Our room was spacious, updated and very comfortable and clean. We would recommend this hotel to other travellers.

Everyone from the front desk, the restaurant, were very helpful and very pleasant! I had an amazing supper, the burger is extraordinary and so was the apple pie and homemade ice cream. The bed was very comfortable with lots of pillows and very quiet. I was super happy because I had to be up at 4:00 a.m. and I slept solidly. I would definitely stay in this hotel again

Room was updated from the last time i was there. This would ne my 4th time stsying st the valhalla. Good rates compared to other hotels. Rooms clean spacious.. Only a little noisy with the airport close by. I had asked for a room on the front facing side to lessen the noise but was given a room directly facing the airport. After 11pm less flights made it quieter... Overall recommend would stay again. Parking free lots of room.. Thank you

Nice rooms and good location

Good location. Clean room. close included parking. Bring your own pillow.

Staff was nice but the room was dirty and there was garbage outside of our room.

The room had very little lighting. Lamps didn't work. Towels were cheap and thin. For the price charged it definitely is no better than a 2 star rating.

Place is clean, huge parking lot, restaurant in the hall. When we stopped they had a maintenance of the far elevator so my trip with the luggage was quite long.

The rooms were clean and beds comfortable. Only one desk chair in room. Big open space where comfortable chair should have been. Unable to get into courtyard. Doors locked. Very big hotel and had to walk a mile to get ice. Parking lot blocked off and no signage or direction where to park when arrived. When checking in directed to the hallway ti go to the left to go to room. Our room was almost the farthest to the back of a very large building and we walked the entire bldg to get to our room with our luggage. The staff should have explained where to park and which door to enter.

Not having stayed at the Valhalla for some time, on this visit we noticed that the facility was definitely looking rundown and in need of at least a thorough cleaning if not a major refurbishment. During check-in we had to avoid stepping through a large pool of water in front of the reception desk. The staff seemed oblivious to it. Our room was not cleaned on our second day of the booking, with an explanation from the management that there was not enough cleaning staff at work that day. One front desk employee stated that in order to have the room cleaned we had to request this service each day. Shortly thereafter another front desk employee said that was incorrect and the room should be cleaned every day. Finally someone from maintenance brought clean towels and emptied the waste baskets, but apologized that he was not allowed to clean the room or make the bed (union issue?). The main parking lot was roped off because of paving maintenance scheduled to start one week after our stay there. A notice to this effect was posted in the lobby. The lack of parking spaces resulted in many cars trying to access the lot despite the "no access" tape across the entrances; some times we had to resort to the same action, due to no availability in the secondary lot. Restaurant staff were excellent, but the limited menu for both breakfast and dinner had almost no gluten-free options (my wife is celiac). The staff tried to accommodate her, but their hands were tied.