Crowne Plaza KITCHENER-WATERLOO by IHG

Explore Crowne Plaza KITCHENER-WATERLOO by IHG
8.4
Very Good
From 1,721 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

9.0

Traveler Reviews Crowne Plaza KITCHENER-WATERLOO by IHG

Number of reviews per page
20
40
Top reviews
Val
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and everything was very clean! I went to have a shower Sunday morning cold water a d it never warmed up. No compensation at all when I told them . Our room Was very noisy.
Kurian
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

You fell like walk in to a community center with such strong chlorine smell in reception / restaurant area
Sharron
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Neat and clean
DWAYNE
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lots of noise every time we go there unfortunately. Not necessarily the hotels fault. Our view this time was terrible, but that is expected these days with "Expedia rooms". Our phone didn't work, which wasn't a big deal since I could call their external number to get the towels we needed. The room was clean and complete though which is all we really need for a quick overnight.
Read More
Aimee
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fast check in and clean rooms.
Zaimin
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They are a great hotel does not seem like a 3 star hotel - more like a 4 star hotel!
Sonya
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

From a basic level it was great and passable. Small things were a bummer though— if you’re street facing, it can be loud. We came on a weekend so maybe it’s just louder than normal. Other things like not enough towel. The phone didn’t work (so I couldn’t call to ask for more towels). The nightlights didn’t work, so we kept the bathroom (which was too bright) on for our little child.
Read More
Raymond
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Decent place and well priced
Nicole
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property was great for anyone looking for activities at a hotel. There was the bowling alley, arcade and pool! Parking was interesting- underground but the ceiling was very low- didnt fit a large SUV. There was outdoor parking close by.
Jane
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was here for a one night stay. The bed was comfortable, staff were friendly and helpful.
Davina
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff were friendly Rooms were clean Arcade had lots of machines to play on, unfortunately only 3 worked!
Sandra
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Polite staff. Clean presises
Wassim
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was wonderful! Super helpful and professional :) the beds were comfortable and the room was clean.
Julie
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was travelling with my daughters and parents for a wedding. My dad fell in the parking lot - there should be a sign that says to watch for your step or some yellow tape to indicate the step close to the door. My parents were also stuck in the elevator for over 30 minutes returning from the wedding reception. The staff reimbursed them $12 for their troubles which was ridiculous. The check in was also difficult and we had to prepay the rooms completely.
Read More
Theresa
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean all around
Ian
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Very comfortable
Patricia
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful stay. The beds are very comfortable. The staff was excellent.
Don
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

😊okccccccccccccccccccccccv
Darcie
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was small and run down. Floors were dirty. Although some space on first floor updated. Overall a 2 star.
Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Had an issue with my booking as l booked the wrong date and the lady atvthe front was very helpful
Number of reviews per page
20
40