Great location, friendly staff.

The front desk staff was accommodating and cheerful. The room was well equipped with fridge, microwave and coffee maker. Very comfortable beds. Enjoyed the breakfast tremendously!

Room were very clean. Staff was great

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Stay away!! I did not feel safe, front desk staff made me feel so uncomfortable and unsafe! If I could give zero stars I would. I'm writing this review after midnight while at the hotel because I cannot sleep and feel threatened. I had a very disappointing experience at this hotel. I paid for parking but still received a ticket during my stay. When I brought this to the front desk’s attention, I was told it was due to an alleged error on the vehicle information sheet I was asked to fill out — they claimed I wrote a “9” instead of a “4” for my license plate. I can understand how a “4” might have been misread as a “9,” but if there was any uncertainty, this could have easily been clarified. What was most concerning was how the situation was handled. Instead of a simple apology or effort to resolve the issue, the staff member I spoke with, Estaban, was dismissive and insisted I was at fault. I would have been completely satisfied if they had simply acknowledged the misunderstanding and apologized so we could move on. I later spoke with a manager, who advised that they were not directly responsible for parking tickets but said they would email the appropriate party and follow up with me. I did not receive any follow-up. Expedia also said they would follow up but never heard back for a refund. Staff members were rude and yelled at me I felt unsafe

We’ve stayed here every year for dance and it has always been a great hotel. Clean, convenient location. My only complaint is the breakfast selection. Food wasn’t great and not much selection. Also, with having very early morning starts it would have been nice if they opened on time during the weekends.

I booked my room through Expedia and the hotel had no record of it in their system when I arrived to check-in. They had to log in through a different system and then luckily they still had a room available. The room had not been fully cleaned - there was a blue ring of soap on the edge of the bath and a huge dot of some sort of cream or something on the desk. When I went to leave I was also issued a $120 parking ticket and when I presented this to the staff at the front desk she checked the paperwork and the staff when I checked in mis-typed it into their system so now I am left to follow-up on them “fixing” their issue. I do not recommend this hotel - this has been a nightmare to stay at this hotel. Last year they used my credit card for fraud and bought a flight and now issues again. Just awful.

Convenient location

Room and building were fine, just know you have it pay for parking. There’s a public parking lot that’s free but it’s a few blocks down

Definitely not the comfiest hotel bed, and the pillows were as hard as throw pillows. Also the bathtub drain was broken

Parking was not clear we paid double parking

Don’t expect help from staff. While carrying two bags pushing a third suitcase and helping my disabled wife, past the desk with three employees standing around staring at their phones, not a single offer to get even a baggage cart, much less offer assistance. Stay elsewhere.

Comfortable clean and quiet. Amazing location Recommended

Check in was slow (20 minutes for one person) and there was a line up. One worker was eating lunch and didn’t come out until lunch was over despite the line up. The breakfast was out of food multiple mornings.

Plane room

Another great experince, staff were amazing and location is perfect.

Hardly any toilet paper when we arrived. No cable TV even though the website indicates there is. We stayed 2 nights but there was no maid service for our room. We mentioned this at the front desk at 5:00pm but were told the cleaning staff had gone home. Disappointing overall considering what we paid for our room. The location of the hotel is the only positive thing about our stay.

I had a pleasant stay at the Waterfront Hotel in Burlington. The location is excellent, right by the lake, with beautiful views and easy access to nearby restaurants and walking trails. The room was clean and comfortable, and the staff were friendly and helpful throughout my stay. Overall, a relaxing experience and I would consider staying here again.

Good experience overall

We’ve stayed here many times over the years and have never been disappointed. For us, it’s been great having a full-service restaurant attached to the hotel. Be prepared for $20/night parking, but that’s just the way things are!