Everything about hotel was excellent

This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.

The hotel was great

Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.

Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!

Next level service across the board…from check-in to check-out!

While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again.

Breakfast and Dinner selections and quality of food were top notch. I had a great room, quiet and great view. Staff were all very friendly even those that were clearly busy. I love using pools/hot/tubs/saunas and they were excellent. Really no complaints.

The upgraded gold status was fantastic as it allowed access to the lounge with food and drinks all day. I would highly recommend it!

Great everything; staff, breakfast, historic property in outstanding condition, price....

Great place

Room cleanliness was amazing Staff was amazing

The history and the flowers

Always wonderful. Classic CP chateau hotel. Lovely!

Pool and hot tub were clean and lovely.The customer service was exceptional from check in to check out and everything between.

Perfect

Everything was exceptional.

Great staff

This was my second time in this hotel. I feel like things are going not to well. For the price you pay, you expect the best. So, before we use it, the toilet had urine and toilet paper in. The sink was cracked. Espresso machine worked for just 3 coffees. Other than that, very clean and comfy.

Gold was a good choice… access, food, etc. shower had some mold in grout, towels and one of two robes were not soft. Room otherwise great, and quiet.