Fairmont Empress

Hotels
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9.4
/10
Exceptional
2,923 reviews

What Guests Say About Their Stay

Pamela

10.0
/ 10
This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.

Carla

10.0
/ 10
Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.

Shari

10.0
/ 10
Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel is located at Victoria.

About Fairmont Empress

From business event to corporate gathering, Fairmont Empress provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Fairmont Empress welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Fairmont Empress is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Fairmont Empress will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Fairmont Empress, a wonderful accommodation for your family holiday.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Translate
Important Note
  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels), Contactless check-out is available, LGBTQIA+ friendly, Biosphere, No cribs (infant beds) available, No rollaway/extra beds available, By ocean, Cashless transactions are available, Essential workers only - NO, Green Key Global, No elevators

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9.4
Exceptional
From 2,923 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Parul
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything about hotel was excellent
Pamela
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.
Colin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel was great
Carla
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.
Shari
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!
Shawn
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Next level service across the board…from check-in to check-out!
Kelsay
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again.
Read More
Damian
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast and Dinner selections and quality of food were top notch. I had a great room, quiet and great view. Staff were all very friendly even those that were clearly busy. I love using pools/hot/tubs/saunas and they were excellent. Really no complaints.
Kristina
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The upgraded gold status was fantastic as it allowed access to the lounge with food and drinks all day. I would highly recommend it!
Grandison
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great everything; staff, breakfast, historic property in outstanding condition, price....
Sheri
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place
Amy L.
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room cleanliness was amazing Staff was amazing
Geover
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The history and the flowers
Elia
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Always wonderful. Classic CP chateau hotel. Lovely!
Wendy
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pool and hot tub were clean and lovely.The customer service was exceptional from check in to check out and everything between.
Phyllis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect
Vera
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was exceptional.
Cathy
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great staff
Bogdan
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was my second time in this hotel. I feel like things are going not to well. For the price you pay, you expect the best. So, before we use it, the toilet had urine and toilet paper in. The sink was cracked. Espresso machine worked for just 3 coffees. Other than that, very clean and comfy.
Colin
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Gold was a good choice… access, food, etc. shower had some mold in grout, towels and one of two robes were not soft. Room otherwise great, and quiet.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 2,923 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Parul
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything about hotel was excellent
Pamela
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is the ultimate place to stay in the harbor in Victoria. The views and ambience are top notch. Carriage and hop on hop off bus are within a block. Water taxis buff around in front of the hotel. High tea is a luxurious treat.
Colin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel was great
Carla
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful property with an excellent staff. The restaurants are good and the day is comfortable located right downtown in the heart of everything.
Shari
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely time spent at the hotel for our stay. Walking distance from the hotel to dining, sightseeing was perfect for us. The hotel staff was friendly and generous as well!
Shawn
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Next level service across the board…from check-in to check-out!
Kelsay
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

While the Fairmont is grandiose, clean, and staff make an exceptional effort to ensure you’re cared for, for $800 a night it leaves a lot to be desired. We booked a “city view” room and our windows were 2/3 fogged to block the view of the alley. It was very loud (big trucks, etc). The room itself was clean, mattresses and pillows were nice, the bathrooms are old and tiny and overall disappointing. Additionally, it took over 4 hours for us to get our luggage after the bell hop had taken it. Staff worked hard to remedy this and we appreciate that. Despite this, for $800 a night I would not stay here again.
Read More
Damian
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast and Dinner selections and quality of food were top notch. I had a great room, quiet and great view. Staff were all very friendly even those that were clearly busy. I love using pools/hot/tubs/saunas and they were excellent. Really no complaints.
Kristina
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The upgraded gold status was fantastic as it allowed access to the lounge with food and drinks all day. I would highly recommend it!
Grandison
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great everything; staff, breakfast, historic property in outstanding condition, price....
Sheri
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place
Amy L.
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room cleanliness was amazing Staff was amazing
Geover
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The history and the flowers
Elia
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Always wonderful. Classic CP chateau hotel. Lovely!
Wendy
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pool and hot tub were clean and lovely.The customer service was exceptional from check in to check out and everything between.
Phyllis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect
Vera
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was exceptional.
Cathy
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great staff
Bogdan
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was my second time in this hotel. I feel like things are going not to well. For the price you pay, you expect the best. So, before we use it, the toilet had urine and toilet paper in. The sink was cracked. Espresso machine worked for just 3 coffees. Other than that, very clean and comfy.
Colin
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Gold was a good choice… access, food, etc. shower had some mold in grout, towels and one of two robes were not soft. Room otherwise great, and quiet.
Number of reviews per page
20
40