Broken elevator not ok

Elevators were super slow.

Yes

This was our worst stay here, and we used to visit several times a year. Staff were cold and clearly undertrained during busy hours. We were given the wrong room and didn’t get our first room until after 5 PM despite a 4 PM check-in. We were promised a late checkout as compensation, which was not honored. Management never responded to our complaint. Many guests were also complaining. We won’t be returning and can’t recommend this hotel anymore.

There was someone bra in the washroom when we arrived and I had to ask housekeeping to remove it. Also the TV was not working.

Great service…..friendly staff…..nice room

We had an amazing stay in Niagara! From the moment we arrived, everything was absolutely perfect. The hotel itself was beautiful, clean, and very comfortable. Every staff member we encountered was friendly, professional, and welcoming. A special mention to the valet service — they were prompt, courteous, and made everything so easy from arrival to departure. The level of service truly made our trip stress-free and enjoyable. We couldn’t have asked for a better experience and will definitely be back. Highly recommend this hotel to anyone visiting Niagara! ⭐⭐⭐⭐⭐

Room in good shape, staff good. When i booked the room, i was 100% positive i had booked a room with a view of the falls. However when i signed on, i was on the 9th floor facing the city... worste view i have ever had. When i inquired, i was told there is nothing they can do, and to take it up with hotels.com up with hotels.,

Great location, room is nice and spacious, cleaniness okay, noise level is abit loud in early mornings and evenings. Easily accessible to all attractions. Cleaning staff missed our room cleaning because they're too busy. Elevators are long long long wait almost anytime of the day. Parking are easily accessible. Overall I am happy with my stay.

The room was spotless, the person at the desk was great and allowed us to upgrade our room. We had the buffet dinner which was wonderful and filling. The only downfall was that there were kids right above our room and they were running back and forth in their room around 11pm and then again around 8:00am. Otherwise our stay was great!

Amazing view, clean and big room.

Toilet in our room was was too low anyone with any kind of issues will struggle Buffet breakfast was terrible. Food was cold. High price to pay for cold bacon and eggs. Not impressed

Room was not cleaned for my two knight stay. Had to go down to get toilet paper. It was ok.

The elevators in the hotel were having mechanical issues that the hotel did inform me of prior to my arrival which I appreciate. However I didn’t realize the impact it would have. There were lines for the elevator throughout the trip that caused a bit of an inconvenience. Otherwise the hotel was fine.

Clean room

Clean rooms and friendly staff. Our family had a great time.

Our experience was extremely great and our room was spotless. Great staff… But if hotel could have microwaves in rooms that would be great

Great hotel very clean and great service will definitely be back

Noise from tv was a ringing sound the heat was loud when it turned on shower leaked and noise all night from upstairs banging on floor

The room was fantastic but there was only 1 elevator working for the whole hotel which was very inconvenient. When I checked out the hotel tried to charge me twice for the resort fee of $39.00 which I initially paid through Expedia and they didn’t believe the Expedia receipt.