Dolores
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
This review is in praise for the night manager Juan Carlos at the Melia Lebreros. Stayed there the nights before and after a wonderful trip to visit small towns in Andalucia. That last evening we had an outing and before leaving noticed the a/c was not working as usual. Since we were pressed for time, we figured if we left it on the room should cool. This didn't happen as expected. We had an early flight -- had to leave at 6am for the airport, so my husband was concerned about getting sleep.
We didn't expect much, but called the front desk to see if they could send someone. They did. The man tinkered for about 20 mins-30 mins and gave his verdict. Nothing he could do. The hotel should give us another room, he said.
In 10 minutes they called to tell us that they would give us another room on the same floor to sleep and we could keep all our things in our original room.
The manager came up to help us move. We did not keep the room, we chose to move everything as the room was almost opposite from ours and we had packed to be ready for our early morning depa
Kudos to the Melia for having such an efficient staff. In these robotic days, we really felt the hotel cared for our comfort. Melia is a modern hotel, small rooms, with very good location, easy access to public transportation and two large shopping malls, about 5 minutes from the train station, and there is even an airport bus less than 100 meters away. Thank you.
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